marriottbonvoy.comReviews of marriottbonvoy.com

I am a lifetime Platinum Elite member with Bonvoy (previously SPG) with over 20+ years & 600+ stays with the program. When it comes to calling Loyalty or CS, Bonvoy representatives and support are by far the worst behind Hilton Honors, IHG and Hyatt which I hold elite memberships with as well. The only reason I am staying with Bonvoy is because I never need to requalify again being lifetime. Otherwise, do yourself a favor and keep your stays on Hilton, etc. There is a good reason why Bonvoy Marriott is ranked #4, and at best #3 over the past years wrt hotel programs. Basically, they are in last place mainly because of the customer service. Being a super elite member does nothing to improve this as the general attitude is poor and I don't see this changing anytime soon unless the company acknowledges and revamps things. This starts with just a simple call back to customers who escalate cases and issues vs. having us calling in to inquire.

I had over 100K points with this reward scheme, enough to be a titanium member, Covid has severely restricted travel for the past 3 years so I haven't been able to use or gain any more points and without any reminder or warning I logged in today to find out my points had all expired 6 days ago, when I called them to ask for help, they weren't helpful and told me I had no option or recourse to get them back It would be great if they could make any of this information visible on their app otherwise it defeats the purpose of using it This experience has put me off ever going to a Marriott again

2 nights of noise torture at this Marriott Bonboy in Agra, India. This hotel is subjecting its guests to an awful party noise, it is 10:30 P.M. right now and the loud music hasn't abated. Was told that at 10:00 P.M., the party would be over, my room is on the 2nd floor and the party was 2 floors below me. I and another guest complained about the loud noise earlier at the reception desk, was told that it would be over by 10 P.M. so far it hasn't. This is a noisy hotel due to parties. The hallway signs says "silence zone," and yet the management is inconsiderate and subjecting its guests to the noise pollution 🥶

Very poor after sales experience. Stayed at the Marriott in Putrajaya Malaysia. The staff at the hotel where exceptional but after checking out and being advised that our deposit fee taken on the credit card would be refunded have found that this has not been the case!! We contacted the hotel directly who said they would get this sorted ......nothing happened and then we contacted them again and were given a reference number advising that this would be sorted out....again nothing....when trying to call Marriott no-one takes the call and the emails we have sent have been unanswered... cannot get any details from the website which are required to register a dispute on our credit card. This is the worse customer service we have ever received!!!! The hotel and staff are lovely but the processing of room deposits is a joke!! how much money is Marriott making from people's deposits that they are holding for no reason!!

There were MICE at your hoterl but no one reached us. I didn't think marriott hotels were so unserious. Awfull customer experience Anthony Capuano Marriott International Marriott Hotels

Very bad customer service towards loyal members. The marriott bonvoy app misrepresents and mislead customers with information regarding the membership attainment and when you feedback to their customer service, all they do is deflect and try to introduce you to some other stupid and irrelevant challenge to ask you to book more rooms, totally ridiculous.

No point in having a loyalty programme. At best you get 2 hour later check in (& a gift of 3 fruits)! Not worth the effort ... seems like a con.

Worst loyalty program of the big hotel chains. Benefits suck and they keep getting worse every year. I wish they'd never bought Starwood which had a great loyalty program. Also, their website and app are so slow and buggy. And, their customer service reps are the most unfriendly, robot-like reps I've ever interacted with. They should learn a thing or two from Hyatt and Hilton.