marriottbonvoy.comReviews of marriottbonvoy.com

My reedemable points got expired and I got no reminder for it. when I called they did not try to help out . Being a loyal customer of Marriott chain they had no consideration for its frequent customers.. Was very disappointed with their customer service

Customer service was unsatisfactory.

Horrible app and customer service. I’m a platinum member and they are awful, and you cannot speak to a person. They suck.

Had to leave early for security concerns. Unsafe and unbelievably biligarant! Not suited for families or any one and I had to call the police over overly aggressive managers who employ shady and questionable business practices. Angry and overly aggressive staff that are on notice with the Orlando Police Department via an incident report regarding the manager Lynoska Martinez. Staff is consistent biligerant and abusive with their questionable business tactics. Pathological liars and cheats. Would not allow a delivery person to deliver to my room for some made up reason after I've had deliveries all week. Stay away at all costs from these pathological liars and cheats and rip-off artists. Then there is a young guy covered in tattoos aggressively knocking on my door and asking me in Spanish if he can clean my room without a uniform or name tag or other credentials. Just plain crazy.

The Bonvoy program is only good as long as things work. If you have even a minor issue then god help you. The Bonvoy team is rude when you call them but they’re just plain callous when you email them. No practice of acknowledging emails, no apologizing even when responses are delayed by months. I’m a Gold elite and I really wish I had invested this loyalty in a different brand

Below is my reviews that never appear on their website, therefore don't trust their star rating and reviews. "My recent stay at a Marriott hotel left much to be desired. Upon arriving at the hotel, I encountered rude check-in staff who suspected my card of being fraudulent simply because I couldn't use the tap function. Despite their initial refusal, when I inserted the card, it worked flawlessly, revealing that the fault actually lay with the hotel's malfunctioning card reader. Throughout my three-night, four-day stay, I was dismayed to find absolutely no housekeeping services provided. The absence of fresh towels and the accumulation of mess in our room became particularly problematic, as we were traveling with two children. Adding to the disappointment, on the day before our check-out, a housekeeper finally arrived at 9:30 am, but when we requested a delay of 30 minutes, she agreed and never returned. This lack of attention to basic cleanliness and guest satisfaction is certainly not what I expected from a Marriott hotel. To further compound the issue, the hotel overcharged me for my stay. Despite the accommodation costing US$xxx, they charged me CAD$xxxx at an exchange rate of 1.41, while the market exchange rate was only 1.32. This unfair discrepancy left me feeling deceived and unsatisfied with the overall experience. In summary, the combination of rude and suspicious check-in staff, the complete absence of housekeeping services, and the unjustified overcharging made my stay at this Marriott hotel extremely disappointing. Regrettably, I cannot recommend this establishment and can only give it a rating of one star."

Conversion rate is terrible. I travel on business once a week and often stay in Marriott and their other brands. I have plenty of miles. For the first time I went to use the points and the point equivalent was terrible. I'll stick with other brands from now on.

never been here and i’m never going because of how f****** annoying your ads are. f*** off