marriottbonvoy.comReviews of marriottbonvoy.com

Upon a recent stay at the Westin Hotel in Cancun, one room was robbed. After their hotel investigation, they told us no one entered the room. The money must of magically disappeared. As a Titanium member, trust me someone in housekeeping they stole the money. Do not stat here!

I have a very unhealthy levels of hatred towards this program. I put in years and years of time and money to achieve lifetime status with the old Starwood Preferred Guest program which was bought out by mr marriott cuz he liked it so much. I lost out by a year getting everything that i was working towards. Now my lifetime benefits are several reduced from what i signed up for. sucks but thats life i guess, now my complaints are more to do with the no upgrades i get and lousy rooms i am given. loyalty means nothing. the only thing that matters is paying top dollars now for the most expensive room, this is when you get perks, not given to the people who spent over 1000 nights in your hotels.

Was gifted loyalty point from a relative for Christmas. They we expired by Marriott 2 months after I received them without notice. They said because there was no activity for several years. Well now there will never be activity at any Marriott property. But they don't care about the small family travelers.

Horrific.one star is too much. The doors don’t meet the floor so sound and light comes streaming in. The curtains on the window are not big enough to keep parking lot light out. Wedding party was there and slammed doors every 5 minutes for over 4 hours. They said there was nothing they could do. Sure there is - you go tell them you have other paying customers and to be quiet. I’m a single woman and they offered me a room on the first floor so obviously no concern for safety. Because I complained they did not send me an email link that would have let me post a review. If you actually want to sleep Do.Not.Stay.There.

I was a guest at JW MARRIOTT, Marco Island, FL 9/17-9/25/2023. I have called customer service 3 times now after 2 weeks from my check-out date to enquire as to why my "Bonvoy Points" have not been credited to my account. I have been told twice that I would have my points posted within 24 hour of my call only to see no results. Tonight I was told it would be another week...

Rates are higher than others online and you cant ever use your suite upgrades overseas. All you see is pending and when you show up at the hotels they tell you nothing is available. The flip side of this is your suite nights could have expired while waiting months for them to accept the upgrade. I am looking for another option. As a titanium member you would expect better.

I reached out to Marriott bonvoy customer care team to resolve a issue about my account being locked, I was directed to a number that didn’t work, and the toll number costed 20-30p per minute to make. Why should I pick up the tab, for them locking me out of my account. To rub salt into wounds, they then ignored me over chat, and then when I made a complaint, they told me to call the same number I couldn’t get through on. Terrible service, and the full red carpet treatment for a platinum member.

I stayed with Marriot at TownePlace Suites Boulder Broomfield/Interlocken 480 FlatIron Blvd. Broomfield, CO 80021 US. The service I received horrible service during my stay. Our room was not cleaned once during our stay, no support services for bed linen, cleaning or any other services were provided at this location. The prices for the hotel services have increased exponentially and their customer service has completely disappeared. The support stall is rude and lazy with concept of what customer service is. I have been a long time customer with Marriot Hotels but I will not spend another dime at a Marriot Property. Bad service, over priced booking and a complete abandonment of a customer oriented environment. I will spread the word not to use Marriot Services in the future.