marriottbonvoy.comReviews of marriottbonvoy.com

We went to the Marriott Delta hotel in Liverpool one queen square. The reception staff were friendly and helpful the room clean and in good order however the service at Breakfast was poor the chef who was supposed to be in hand to prepare eggs was no where to be seen after 10 mins he arrived dirty and disheveled and in poor humour the poached eggs were hard boiled the fried eggs uncooked on top burnt on the bottom he then disappeared and we witnessed more guest’s waiting. The waitress had to get another chef in the back to do them and find condiments There is no restaurant for the evening only limited bar food and the barman could not see the till properly and also was absent for long periods of time and was not welcoming to the guests

This review is to stress the lack of real support from the Bonvoy Help Desk which I contacted using a complaint form on the Bonvoy website. As a Platinum elite member I was denied the daily F&B guaranted (per T&C) option as welcome gift. Not offered by the AC hotel where I am currently staying at. Only 500 points or amenity. After failing to get the hotel to comply and offer at least free breakfast, I raised a request for assistance against the Marriott Bonvoy help desk. Well they responded with 48 hours just to say they were saddened by my poor experience but not offering any help. I reacted to the mail. Got another mail but still no support at all. Just the link to the Marriott Elite benefits 🤣 . I am waiting for the answer to my email asking them if they have any desire to support elite members and providing them with the verz clear T&C section supporting my request. In the meantime the hotel admitted their failure to fully comply with the T&C and offered me breakfast for free. Bottom line: elite status seems to be a joke with regard to Marriott corporate support teams. Kind emails but no action. Resolution left to the elite member. Self-service.

The Hotels are good, some very good, but service at Marriot Bonvoy is horrible. Better not to have to contact their customer service, if so you will be very disappointed.

It's truly amazing to $125.00 a night only to not have available fresh fruit. Not sure if I will ever return.

You cannot earn Marriott Bonvoy loyalty points if you stay as part of a group rate. This is why I never stay at a Marriott by choice. I attend so many conferences and have no loyalty points to show for it all because companies negotiate a rate which is entirely out of my control. A completely ridiculous policy.

We have been staying in Marriott Hotels and Resorts accumulating Marriott points for many years. We usually stay in suites which have earned the points. Now, when we want to redeem points for a stay, a suite is off limits for point redemption and we can only use the points for basic rooms. We’ll be staying in other hotel suites in the future.

Residence Inn Downtown Salt Lake CIty. I'm a Titanium Elite Bonvoy member with 92 nights in Marriott properties so far this year. This place should be avoided and there are many options nearby. The front desk clerk couldn't have been more completely indifferent about his job. Might have been high. Asked if he had my Bonvoy number to ensure credit for the stay...he said "sure". He never did offer a welcome gift choice as required by the Marriott rules. I get to the room and its cold. There was snow in SLC during my stay. I realized that the heat was making noise but there was no heat coming out. Around 8pm the maintenance staff arrived and was able to fix the problem pretty quickly by opening up the unit and doing a reset. Once the room was warming up I turned on the TV but got the error message that it couldn't connect to the internet. I did a reset of the TV and the converter box but the problem persisted. When I called the front desk his only suggestion was that he give me an 800 number to call for tech support. I told him that I was calling him to fix the problem and didn't really think it was my responsibility to sit on hold for a problem with their equipment. After telling him I wasn't calling tech support for his issue I turned off the TV and fired up my laptop.

Terrible terrible processes and customer service. So much for an elite service. Can’t wait to change to Amex or some other credit card benefit platform. Truly terrible. Try to transfer points = doesn’t work. Try to cancel a duplicate account = doesn’t work. Trying to correct email, they try to verify your identity by email the same address that needs correcting. The telephone staff try to help bless them but don’t seem sure what to do either. Sigh