marriottbonvoy.comReviews of marriottbonvoy.com

Customer services replies quick enough... until the issue is discovered to be underlying that needs more than a quick reply. I've provided everything from detailed descriptions to screen recordings and a simple bug of points transfer can't be done. So - what's the value in earning Marriott Bonvoy points and/or a loyalty program when the first hurdle of a points transfer can't be done?

Here is how much you will pay using your Marriott membership point. and if you paid not using your points, pay cash out of pocket—exact copy and paste. this is for the exact hotel, room, and date. Note: Average Value of 50,000 Points=$430 you decide. 1 room for 5 night(s) Monday, March 25, 2024 149.00USD Tuesday, March 26, 2024 149.00USD Wednesday, March 27, 2024 149.00USD Thursday, March 28, 2024 149.00USD Friday, March 29, 2024 149.00USD Total Cash Rate 745.00USD Estimated government taxes and fees 111.75USD Total for Stay 856.75USD Vs. You have 101,473 points. You'll need to buy 65,000 points for 812.50 USD to book this stay. Purchased points are non-refundable. 1 room for 5 night(s) Monday, March 25, 2024 Free night37,000POINTS Tuesday, March 26, 2024 38,000POINTS Wednesday, March 27, 2024 38,000POINTS Thursday, March 28, 2024 41,000POINTS Friday, March 29, 2024 49,000POINTS Total Points Rate 166,000POINTS Total for Stay 166,000POINTS

I hate Marriott Bonvoy!! Especially those customer services who supposed to help out/solve problems for the prospective guests. No, they told me “let me tell you what! , bla bla bla. “ is this how Marriott treat your customer! My story is long and I don’t want to bother again. I need to figure out how to solve problem myself. Will try to avoid with this chain hotel. HYATT is way much better! No picky, no fuzzy like this old Marriott Bonvoy

They made a huge deal about my preferred name on the points account. Verification could not be made with the email address and phone number that only I have, with matching address. It had to be my "correct" name which is what the representative referred to my legal name which guest services, of any organization that wants to be "guest" services and not government services, should not be calling my legal name. The only time I use that legal name is on government documents. If you want to treat your guests like guests and not like strangers don't be like Bonvoy. Be better. Call your guests by their preferred names. You can be normal and good and better by doing what industry standard of verifications are, using other electronic devices. Instead I had go through this whole process of sending a copy of my driver's license which I had to convert to pdf from a photo that I took on my phone and send to an email to bonvoy, all because I couldn't log into my online account.

This program is a disgrace to the hospitality industry. I am willing to give my paid in full time share to anyone who wants it. If I could give -5 stars I would.

Not even 1 star. They lack understanding and empathy towards their members. NEVER TRUST THEM WHAT THEY SAY ON THE PHONE. It’s all lies just to make you happy. IT IS A TRAP. I would call this unethical and cheating.

I was an event planner this summer, and booked a block of rooms at a 4 Points by Sheraton (a Marriott property). Was told at the time of contract that I would receive Bonvoy points based on the amount of $$ that were spent, and credit of points for all those who reserved but did not use a Bonvoy account. It is now Nov. 15, and I finally received a credit of 14,600 points to my Bonvoy account. Not only is a pittance of a credit, but it was NOT what I was quoted a month ago that would be credited (19,226 points). The hotel here has changed all their upper management up to the regional sales manager since the event, so I kept getting pushed around to other people. The hotel itself would rate a 4-star for service, 3-star for quality of the property (it was all clean and in good working order, but needed a refresh on the decor). The food we had was good, and the folks that took care of us while we were there were very service oriented. It's a shame to have to submit a horrible review, but the issue with the Bonvoy program has soured my taste for ever staying at a Marriott hotel.

A loyalty program should reward STAYS, not how you book. I stayed 3 nights at Four Points Sheraton but was refused my points as I did not book directly using their website. Will I ever stay with them again? What do you think?