marriottbonvoy.comReviews of marriottbonvoy.com

One of the worst program ever I was Platinum in SPG and the program was fantastic: free breakfast, no problem in accrediting points, loyalty gifts etc... since it got acquired by Marriott, I literally hate this program. They removed all the perks (free breakfast,etc...) downgraded my platinum for life status to Gold, and they find all the possible excuses to reduce the amount of loyalty points... I'm just waiting once all the points I have will finish and then i will switch to Hyatt and Hilton... that are by far better program than this

Marriott Bonvoy Customer Service is anything but service. Attitude , will not listen to the problem. Have tried for months. Marriott Bonvoy cannot seem to spell my name correctly so I can never log in online. Quit using Marriott. Switched to Hilton where customer service actually cares about keeping their loyalty customers. Have been part of Marriott Rewards for over 20 years. Then this Bonoy stuff and it's gone to the dogs. The customer service reps act like they are the supreme beings. Ask every stupid question imaginable about my past phone numbers 10 years ago and exactly what date I last stayed in a Marriott even though I have been in likely 30 hotel stays since last Marriott which I had to do on phone with hotel since can't book online. The customer non-service agent said well if you can't remember the exact date of your last Marriott stay I can't help you. I knew it was mid July that's it. I at least got someone two months ago to confirm my Marriott number still valid which have used more than 20 years. So since my first and last (American) Irish name are not spelled typically how they sound, I know that is the problem by deduction & why I can't ever do anything online. So if I can't answer exact dates of last stay 4 months ago, & the cell phone number before the one I have been using past 15 years plus, then they won't help. I have begged them to just check spelling of my name, and started spelling my first name yet on two different calls last night, the customer service self-annointed "supreme beings" with Bonvoy Marriott alleged 'customer service' on the toll free number, said if you can't answer the correct phone number you had 17 years ago and can't give exact date of last stay (I knew what property/what city and generally time of correct month) but when traveling so much it all jumbles) then they can't help me. Asked again if they could just check if MY NAME is Spelled Correctly. No. Cannot do that. What a waste of my time after 7 calls over 2 months. Wanted to stay at a Marriott for a trial I have coming up (I am pro bono children's rights and disability rights attorney) but have opted for Hilton. The mistake I made was getting a Marriott Bonvoy credit card. Cutting it up. When Marriott "customer service" on phone repeatedly refuses to assist with simple task helping me check if Marriott has my name spelled correctly, after my Marriott rewards number checked out & my email address checked out & my home address checked out, can't in good conscience continue with this time-consuming STUPIDITY ARROGANCE and ATTITUDE from those on phone tasked with ASSISTING the loyalty members!

Crap website. Times out or has errors. Just trying to give you money for a place to stay. I thought that’s what you did! Disappointed golden elite member here

Beware of the very shape metal doorstops in front of the closets at Denver Gateway Marriott. I sliced my toe on it and had to go to urgent care. The front desk supervisor promised to pay for the urgent care visit but did not. Honesty and integrity matter.

An absolutely obnoxious experience. Supervisor was total inane, unprofessional and rude. She spoke down to me as if I was taking her valuable time. She did not listen nor was capable of listening. Stay away.

I lost over 40,000 points, after being a Marriott member for several years. Their policy states you need activity every 24 months. I had my hotel stay paid for by a company in July, 2023. My prior stay at a Marriott must have been about a year earlier. Upon staying at another Marriott in August, 2024 I was informed I had no bonvoy points. Researching what happened, asking if I provided bar/restaurant bills I paid while in the hotel (in July, 2023) to reinstate my points I was informed, "No, because the stay was not within the past 12 months we cannot allow you to challenge/get credit for your spend/points." I asked, "How was I supposed to know my prior stay wasn't receiving points and my customer number wasn't used?" Their reply was that the Bonvoy statement shares when points expire. Who gets a Bonvoy statement periodically? I don't! Why didn't someone alert me, as most companies do, that my hard-earned points were about to expire over a year ago? I will be avoiding Marriott hotels moving forward. To consciously attempt to garner/save points over a couple decades of business travel and have them expire because someone didn't enter my number upon my check in and/or having my hotel stay paid for by a company is ridiculous!

This company has gotten so low they scam people for their money. During a reservation, they said it will cost a certain amount of money and some points. So I reserved it, later the next day I see purchase on my credit card and when I linked it, it was for points. This extra purchase for points and money was not mentioned in the reservation. Everything happened on the back end and I didn't even get a receipt for these supposed purchased points. I talked to them about and all they said was points are not refundable. I either take it or leave your account blocked forever. Stay away!!!

I’ve had this loyalty app and scheme for a few years. I have just written to Marriott Bovey to cancel it, and to confirm to me that all my personal data has been deleted. It has been a waste of time. I always submit my account number, remind receptionists on checking in, but usually either (a) the points and stay do not show on the app, or (b) disappear soon after appearing