marriottbonvoy.comReviews of marriottbonvoy.com

Unbelievable that some Marriot hotels can only be contacted by phone , unbelievable poor service for global guests,.. Simply make the too hard to book and deal with

Recently booked 4 rooms at one time and at the time of receiving my points for the stay , the credited me only for 3 rooms saying they only credit max of 3 rooms per booking , this is a scam, be aware of this when booking multiple rooms

Marriot is one of the most expensive hotel groups and the bonvoy app is probably one of the worst apps I have every used.. Would not recommend marriot chain as hilton is much much better. I travel regularly and stay in the Fairfield inn & Suites in lethbridge and have to say at $200 to 350 a night when almost full is a joke. When across the street the Hampton inn is $187 a night. In a small town these prices are outraged.

Awful booking cancellation experience. Booking for a wedding guest room cancelled 10 minutes before driving to the venue with no explanation. Rang the booking "hotline" many options, finally got through. No reason given why the cancellation. Managed to re-book despite difficulty understanding the staff member who had a very poor grasp of English. Arrived at the St.Pierre hotel, Chepstow to find we had 2 bookings!!! Vert stressful. Web site, App and booking details poor, didn't highlight whether breakfast was included. Disappointed that a huge resort had no EVC charging facilities. Many unhappy wedding guests with similar reservation issues!

Horrible service. Horrible app. They constantly lose my information and have to keep calling customer service and the website is SUPER glitchy. Overall just a complete waste of time and a rip off.

It is inconceivable a hospitality business can treat its loyal Bonvoy members with unequivocal disdain , disrespect, disregard and dismissive disinterest. I was loyal to Marriott for over 20 years until their unfair and unjust treatment was exposed via my experience. I booked a 10 night stay in a NYC property for a Christmas visit . I booked over 8 months in advance via Bonvoy. The hotel was due for opening on 19 September 3 months prior to my arrival . Without any communication from Marriott , Bonvoy or the hotel I arrived in good faith only to discover the hotel delayed its opening . I was literally left stranded after a long flight from Sydney ,Australia. I scrambled to find accommodation which was near impossible given the Christmas season . Marriott did absolutely nothing to assist. I secured alternative accommodation with Hyatt , unlike Marriott they did their utmost to assist . I was out of pocket three times the rate secured 8 months prior for the Marriott property.I asked nothing from Marriott except to assist with alternative accommodation, they did not oblige. To make matters worse they downgraded my Bonvoy status due to the stay at the unopened hotel not being completed, yes you read correctly.. unbelievable! I received an email from the hotel manager several weeks latter apologies for not advising of the delayed opening stating there had been communication issues . Rather than reaching out to me and ensuring the Marriott reputation remained , there was simply no empathy whatsoever, in fact rudeness and flippant ignorance was evident . A dire reflection on Bonvoy management and the Marriott senior management team .

Avid this company at all costs We have had numerous issues Booked a so called 5 star adult only luxurious hotel in barbados, turned out to be a scam as kids everywhere hotel partly closed for refurbishment etc Then recently they took a lot of money from my credit card plus USA exchange rates for a hotel booking I never even made, they claim purchased non refundable points Scammers is all i can say. Then the appaling robot customer service communication is a challenge and so frustrating AVOID AVOID AVOID AVOID AVOID

Used to be good but something has fallen apart since COVID. Processes, points tracking, quality of properties, no transparency and hidden fees, ineffectual (and oftentimes just rude) customer service - pretty much making the entire program “pointless.”