marriottbonvoy.comReviews of marriottbonvoy.com

Nobody reads these.. but I’m so tired of horrific customer service when booking a hotel room using rewards .. it’s the worst . I do customer service for a living. If I ever treated my customers this way, I would have been out of business 40 years ago. They obviously do t wish you to use your rewards. Time to move on to another hotel chain and a different rewards credit card. When they ask at the beginning if you wish to leave feedback at the end of the call and you say yes.. it doesn’t connect you to that feedback but hangs up instead. Like I said, no one reads these, and Marriott simply doesn’t care about customer service. If they cared, my experience would have been different

Extremely dissatisfied and disappointed with our recent experience with Marriott Bonvoy. Being a Platinum Elite member has no meaning for the hotels looks like. If you book a room and only your family travels, zero benefits are given to them and they are treated like third class citizens. No breakfast, or upgrades, given terrible rooms.

I have NO idea what’s going on at Marriott but dealing with them at every level is a nightmare!!! I am a Titanium Elite and a Platinum Lifetime Member…sick to death of the inferior hotels, poor customer service and crazy rules. It’s time to explore elsewhere! Chose an IHG hotel for next week…..keep it up Marriott!!!!

Marriott Bonvoy as a loyalty program is a complete failure. After spending 116 nights in Marriott properties in 2024 and spending nearly $100K (only $10K was deemed “Qualifying spend”) in Marriott Hotels I was not elevated to their “Ambassador” level. Additionally, as. Titanium member I only received 2 upgraded rooms in 2024 and only received my free breakfast while traveling outside the US. I’m sure manny of you are thinking this is a first world issue, but I would rebut that if this is how one of their higher spending loyal customers is being treated, how are the Silver and Gold tier customers being treated? The only tangible benefit I get is the often insincere :Thank you for being a Titanium member”. Hilton and Hyatt make their members actually fell like they get some rewards. I’m typically upgraded at both companies properties.

I recently tried to use my points for an airline ticket to Spain. First the system wouldn’t let me do it saying the system was down. After two days, I called to get the points transferred. After several calls over a few days, I found someone willing to make the transfer. They transferred to the wrong account. They said they couldydo anything about it. I have to wait to see if the airline rejects the points, another 7 days. Now all are plans are going to have to be cancelled. Goodby vacation and GOODBYE MARRIOTT BONVOY credit card.

Kann mich seit Tagen nicht in meinem Kundenkonto über die bonvoyapp einloggen. Nix funktioniert, keine Anmeldung...kein ändern des Passworts...rein garnix. Was ein Mist.

Went to the Marriott Bonvoy Chaoyang hotel for half a week. They took more than $500 as deposit, and in the end decided to not release the deposit but to subtract the breakfast we had on our last day from the deposit amount they owed us. Instead of refunding the difference between the deposit and the breakfast cost, they refunded the breakfast cost. So we lost $500. They refused to refund the correct amount. Don't go there, service is clearly not one you could expect from a 5*.

Bonvoy "elite" status is a total joke. The word "upgrade" has NOT even been mentioned, let alone provided, in the 30+ nights I have stayed at various Marriott-branded properties in 2024. It is also a complete waste of time to place "preferences" in your profile because they are NEVER referred to when checking in & certainly NOT honored in room placement. It is also a continuing FIGHT with Marriott to get the "correct" point totals credited to your account, & contacts to the Bonvoy customer service (????) site are frequently simply ignored. Still waiting for a reply to an inquiry sent 2 months ago. Marriott has totally collapsed in providing customer service to support the Bonvoy program, & hotel employees know little-to-nothing about the program itself. We have also received WILDLY incorrect information about point earnings in emails from Bonvoy employees themselves. Bonvoy is a big black eye for Marriott compared to Hyatt or Hilton, which are not perfect, but certainly light years better than Marriott.