marriottbonvoy.comReviews of marriottbonvoy.com

They just don't care. They are just sitting there and ignore anything that could be their concerns.

I was directed to the reservations line. The person on the other end was clearly not a native english speaker. He could not communicate effectively and kept putting in the wrong details to book my stay. We ended up going back and forth for an hour and when I finally asked for a manager so I could make a simple booking, he cut the line. Terrible customer service. By the way, I am a titanium elite member - thinking about taking my business elsewhere.

We have not stayed in a Marriott or Westin since May 2024 We stay in Marriotts because we FELT like they could be trusted until our stay at the Westin in Dallas They put us in a room where the toilet water erupted out of the toilet like ol faithful and continued non stop for three days. If it wasn’t the toilet water spewing out that makes you sick then the sewer gas that comes after will. We contacted the front desk and they sent up maintenance who informed us they were fully aware of the problem in fact they let us know there was another room on 6th floor that did the same. We contacted the manager but was ignored. Wrote a letter after our stay and was told the manager would contact us and never did. As I was planning our next adventure and booking our hotels avoiding hotels connected to Marriott it still upsets me at the conditions we were put in so I decided to write a review. One of these days I’m going to send a thumb drive to the CEO or board members so they can take a look at what we experienced. Imagine sitting on the toilet and all of a sudden it erupts spewing everything that was in the toilet all over you.

Been stayin with them for many years they're not joking when they say they want to "reduce energy and water consumption" got in late at 1am after a long flight and asked if there was complimentary water in the room and there is not any basic nessecities, Niagara Ontario, like it's 60 cents for a litre or water ffs don't have your guests forced to go out in the cold winter to get water from an overpriced gas station with no price tags, hotel is crap, way better alternatives anyways in the area. Also when we went to bed the tv turned on automatically 1 hour later with the volume blasted saying welcome with our name on the tv almost like the employees were screwing off in the back or something and forgot to set up our welcome tv from their front desk so they decided to just do it later when we were sleeping lol hands down worst hotel experience yet.

We have been with Marriot Bonvoy (formerly Starwood) for 18 years and never had any real issues until 7/2/24 when I made a reservation with Marriott Bonvoy cust service rep Nancy. I used Marriott Bonyoy points and there are always fees and taxes that are usually charged at checkout. Nancy told me that now the fees are charged up front at the time of the reservation and if we cancelled the reservation within the time frame to cancel that our card will be creditied in full. Nancy told me the charge would show up from US Travels on my Am Ex statement. I had no reason not to trust her as she was a Cust. Service Rep for Marriott Bonvoy right?? We had to end up cancelling the reservation (way before the last date to be cancelled) and my points were refunded but not the $412 charge to my Am Ex. When we called to question Marriot Bonvoy said they never charged our card and have no record of a charge and that they are NOT affiliated with US Travels. Shockingly they DID NOT seem the slightest bit concerned that an employee that works for Marriott Customer Service is running a scam through US Travels and charging thier customers fraudulent charges. I spent 2 days going back and forth with Marriott Bonvoy and Am Ex getting no help at all from either party. The number for US Travels on my CC statement of course no one answers that number. You cannot trust ANYONE anymore.

Four Points by Sheraton San Diego Downtown Little Italy According to Marriott, property has been closed since 1/15/24. I booked a reservation in November 2024 for 1/30/25 - 2/2/25 and just today 1/21/25 found out the hotel is closed. No one called, text, or emailed me of this closure and cancellation of my reservation. I contacted Marriott customer service directly who was not helpful at all or apologetic for the lack of communication of my reservation being canceled and the hotel closing. They only offered to rebook me at a different hotel for TWICE the rate I originally paid for. They refused to honor the same price I paid for this hotel when I booked months ago in November. Very unacceptable and poor customer service from Marriott. They have officially lost my business. Do not book with Four Points or any Marriott property they do not care about providing guests with good service. Shame on you, Marriott!

Customer Service is terrible. The team from India seems uneducated on the issues and unable to provide solutions. Requesting to speak with a manager only results in another team member responding, still without a resolution. Instead of trying to help, they focus on defending themselves. Additionally, they hang up before you can complete the survey, presumably to avoid negative feedback. The rewards are not user-friendly in terms of utilization and tracking. I have held this credit card for 10 years and have never felt so disappointed. I am considering canceling it, as there are plenty of better offers available

Marriott Customer service is getting worst and worst. Booked 2 rooms at Four point Makkah. 1 booking for 2 rooms for one night 16-17 dec and another booking for 2 rooms 17-22 dec. Marriott had a promotion book 2 rooms and get the second one 50% off, when I booked the 16-17 dec I saw that promotion, but when i book the promotion on my app I see both room at the regular rate, canceled and rebooked like 3 times but still do not see the 50% off. I called the customer service on 14 Dec 20:00 Montreal airport, and at first even the agent did not understand, but he read the promotion and explained to me that the rate will not show in my reservation, but it will be applied at checkin and I should tell the receptionist that, he said he added the notes to that booking and changed the rate himself. He also saw the 17-22 dec booking and TOLD ME NO WORRY ASK THE RECEPTIONIST AT CHECKIN AND THEY WILL APPLY THE DISCOUNT. I did ask the receptionist on arrival and he said all ok, on 17 dec I had to do checkout and checkin again because it was 2 reservations, and I asked gain and they said yes you have 2 rooms and the discount will apply at checkout. Guess what at check out I was charged full rate for both rooms. and since than emailing marriott and hotel(who ignored my emails like 7 times) and they all have the same answer, you did not book the promotion rate. I al telling them since I booked the promotion rate on the 14 dec (actually the agent did for me) thats mean I KNOW ABOUT THE PROMOTION, so just use logic...WHY WILL ANYONE DECLINE A 50% OFF AND KEEP THE FULL RATE ON HIS ROOM? WHY? JUST GIVE ME ONE LOGICAL REASON, Still the answer in our system it show that you booked the regular rate. WHAT HAPPENED TO THE 1-CUSTOMER IS ALWAYS RIGHT AND 2 IF THE CUSTOMER IS NOT RIGHT SEE 1? Really really disgusted with them, 7 years almost 400 nights and this is what I get for less than 200$ difference? To top that, I booked the second room not because i needed (i was with my daughter only) but to reach the 50 nights in 2024, i ended up with only 46 nights so no platinum, and when I saw that i have been credited with only 5 nights not 10, I contacted the missing night and I was told that unfortunately it will count for only one night and does not matter how many rooms you book at the same day even on different hotels you still get one night, ok I did not know this, and they can see that this is the first time I am booking 2 rooms in my 7 years, so since I had no idea, can you add them this time because i made all my calculation for 2024 including those 5 nights, and again, very bad customer service, sorry but it will not be fair to other members and see ya.... I do not where they moved their custoner service desks (have a good idea) but for the past 2 years IT SUCK big time, no more personal touch, no more going extra mile, all you here is the system said, the computer said, the rules said.... I had bookings for the world cup in june in the USA 2025 for 6 families, and I started moving my bookings to Agoda and booking different chain hotels, cheaper and even sometim litte more expensive but my system and my computer said...