marriottbonvoy.comReviews of marriottbonvoy.com

What's up w/ Marriott Bonvoy? They sent me a credit card which I never requested, so I just disregarded it. About 2 months later I got a bill for an annual fee - when I tried to get that vanquished it was hell to pay!! First call I made I was told since I didn't request it that it must be fraud and I need to call one of the 3 credit reporting agencies so I can get credited…hmm. On another day I called and was told that the card they recently sent me is old (mind you they sent it about 3 mths ago), and she will connect me to the Fraud dept. The Fraud dept now, ask for my acct password - I don't have one because I never setup an acct there. Their shenanigans behoove me!! Anyway I got Habeer (prob not a real name) who said I need to report to the credit agencies, after putting me on hold (prob to discuss their fraudulent business dealings), and let me know I'm not responsible for any charges. What they needed to do was just cancel my damn account they created and apologized!!

I booked a 3 day stay in Johannesburg in December 2024 using the Marriott BonVoy App and for the last 3 months I’ve been fighting to get credit for the stay. They’re only giving me credit for my incidentals and not the hotel stay itself. I received an email from Sunpreet (their customer service is outsourced to an offshore Indian company and the level of their tone deaf responses is alarming) telling me that my stay is ineligible to give me points/days because it was booked in Sunpreets words “ As per our records your stay was booked under a rate which is ineligible but only incidentals are eligible which is already posted in your Bonvoy® account”. This stay was booked using the Bonvoy App itself!! Has anyone else had this issue? It’s been 3 months of fruitless emails back and forth!!!

As a loyal Marriott customer and Titanium Elite member I am considering severing my loyalty to the Marriott brand. The redemption for the free night and points has become worthless. Asking me to use 60,000 to 80,000 points for a Fairfield in Dayton , Ohio which used to have a redemption point cost of 17,500 points for a room the costs around $200 is an insult. Same situation with a Courtyard in Westminster, Colorado. An 80,000 point redemption for a $250 room which used to be a 30,000 point redemption. These are not prime hotels in prime locations and the redemption conversion is the equivalent of $600-$800 per night. This basically makes the points worthless. Finding a way to redeem the 35,000 free night award is almost impossible. I generally pay for my nights in prime locations and prime properties and use my points at the more budget brands. However with the current point structure the points have very little value. At this time, I can see no reason in continued loyalty to a brand where the loyalty program has no actual value.

Marriott Bonvoy is absolutely one of the worse hotel programs available right now and because they have so many hotels in the right locations, they can treat their costumers like they do not care. I have been a platinum reward member for few years and it is shocking to me that this hotel chain is still in business. With today selection, I am officially not going to stay at Bonvoy properties any more and hope many others will do the same

My wife and I booked into the Moxy Hotel at Edinburgh Airport for the night of 1st January 2025 prior to catching an early flight the next morning. The next morning, while preparing to leave, a corner of the duvet popped out from the duvet cover. I was shocked at the stains on it. My wife did not see this and I did not show her as I knew she would be very upset. Instead I took some photos. We were rushing for our flight and so I couldn't report the problem at reception. So, I sent an email with accompanying photos from the airport departure lounge. I heard nothing back. Returning from our trip, there had still been no reply. I sent an email reminder but again heard nothing. So, the issues I have are twofold : 1. the absolutely digustingly stained duvet hidden inside the duvet cover 2. the complete lack of any interest from the hotel chain involved. On the basis of this, I would not use any of the hotels in this hotel chain again.

I'm done with them. I was thinking of switching from Hilton. But after my last phone call with customer service, I'm done with them. I'm gonna cancel my credit card and my Marriott Bonvoy account. If I want to be treated like dirt, I'll go to a garden center. This used to be a great brand. But since covid, Now, 1 star or less.

We are so disappointed in Marriott Bonvoy and their travel services. We booked a cruise through one of their agents and purchased Leisure Care travel insurance. We had a family emergency and couldn't go on our vacation. We didn't tap into the travel insurance because we postponed our cruise before the cruise sailed. We were told that we had a year to use our travel insurance which would be transferred to the new cruise booking. We were told that our cruise credit was held by the cruise line and must be rebooked directly through them. We did so then tried to transfer $410 worth of travel insurance that was never used and we were told that since we re-booked our cruise through the cruise line, as instructed, that we forfeit our insurance credit to the tune of 100%! We also lost all the benefits (drink package and other promotions) that Marriott Bonvoy enticed us with during our original purchase. Talk about a NO WIN SITUATION FOR THE CUSTOMER! Shady dealings with Marriott Bonvoy and Travel Leisure! Shame on you guys. We will book on our own. At least we can be trusted!

Have about a dozen stays at Marriott over the past few years since joining the "Bonvoy" program. None of the stays have been recorded. My account number never gets saved in their system Bonvoy is like Monopoly money -- without the play factor. Just booked a stay, and the miles don't even show.