marriottbonvoy.comReviews of marriottbonvoy.com

They are very racist with Hispanics and they steal things. They stole 3500 in cash from me. The manager didn't want to give me my bag with my cash, my polo shoes, or my iPods.

I’ve been a Marriott (originally Westin) loyalty member for years and accumulated over 1 million points. Unfortunately, over time I’ve watched the value of my points steadily erode. What was once a rewarding program now feels more like a trap. • Point Value: My points simply don’t go as far anymore. Redemption “costs” keep going up, while the quality of what I receive in return goes down. • Room Quality: Despite years of loyalty, when booking with points I’ve never received the best rooms. In fact, upgrades often come with extra charges. • Nickel-and-Diming: Even on award stays, I’ve been hit with resort fees, $40+/day parking, and upgrade surcharges. It makes “free” stays feel very expensive. • Maui Example (Wailea): Parking spots are shockingly narrow—just inches between cars—while valet parking enjoys larger spaces. For a resort of this caliber, it feels like cutting corners on the guest experience. Overall, I’m disillusioned. After using the majority of my million points on one stay, I can’t help but feel my loyalty wasn’t valued. I honestly recommend travelers consider other loyalty programs before committing to Marriott Bonvoy.

This Marriott Bonvoy program is a complete SCAM. I am a business owner that spends roughly $300K per month with American Express. I stay in Marriott properties all over the Country every week, sometime 3-5 days per week. When I stay at a property and chose to select a free item from their market, you no longer qualify for the annual spend, if you select the $500 or $1000 bonus points, same thing. If you stay at 2 or More Marriott Properties at the same time and the check in/check out times aren’t identical, you lose out on the dollars earned for the additional stay(s). I should have been in Ambassador going back to 2021. Each year since 2021, I have spent well over $30K in additional dollars spent to Marriott with hotel stays, market items and the Restaurant. Basically, there is a hidden clause in the Marriott agreement that protects them from paying you fairly for your dollars spent. To date this year, I have spent $44K and in Bonvoy it shows $17K. Every year, Bonvoy adds new clauses to their agreement to get them out of treating their members fairly for the dollars spent. Even their own staff tells you different things at Bonvoy because they are so incredibly confused. I am now taking my business to CapitalOne Venture as their Miles system is fair and what you’d expect. Bonvoy does a good job making you think you’re going to qualify for things you don’t technically qualify for. So, in my opinion it’s a complete SCAM! I would recommend doing your research, reading their terms and condition agreement, which is now 244 pages. Just the number of pages should explain everything that I am saying here. Do you research and look for better programs because they are not anything like they claim to be here. Last, as a Titanium member, it says I have a 4 pm check out. I have requested this over 20 times in the past 5-years, and I have never been approved to stay beyond 1 pm. Because the hotel says they need the room for the next night. I have filed complaints with Bonvoy, and they say it’s the Hotel decision as to whether or not they honor this, again another SCAM. Several hotel Managers have said to me, they have never seen ANYONE get into Ambassador status. You think you are getting great benefits from Bonvoy to later find out it’s all talk! I’ve had to learn the hard way, unfortunately!

We booked a room on Marriott Bonvoy App. You totally can’t trust the rates when you book in the App. Despite the app asking the age of a child, the rate in the App will not include ‘extra person fees’ which will be charged at the hotel. Additionally, despite the app quoting rates which ‘include all taxes and fees’, you will be charged taxes and fees above the quoted rate. Customer service via phone is worthless. For transparent pricing and accurate rates I’m sticking to the Hilton app from now on as my ‘gold’ membership status is worthless.

I’ve been a loyal Marriott Bonvoy member for years and have always booked my stays through my company’s official corporate travel portal — including my recent stay at the Sheraton Melbourne. Despite this, Marriott has now decided to deny me points and Elite Night credit, claiming it was a third-party booking. What’s frustrating is that I’ve always received credit for similar bookings in the past. Even colleagues who stayed at the same hotel, booked the same way, did receive their points and nights. When I reached out to Marriott Bonvoy, I received a copy-paste policy response with no attempt to understand or investigate the inconsistency. This experience has left me questioning the value of being a Platinum Elite member. If Marriott can arbitrarily deny benefits without explanation — even when there's a clear precedent — what’s the point of loyalty? Extremely disappointing. I expected better from a brand that claims to value its members.

Another example of price match promise being useless. Provided them screenshots and links to a lower price, which they refused because they didn't have the room available on their own website. Bizarre that wluld make any difference. Hollow promises with cut paste service.

Travelling around Europe then SE Asia and Australasia. Every experience with Marriott so far very poor. They promise price guarantee as a member but I have found this not to be the case and when I did raise a price guarantee request… surprise - no response. I’ve started using (another chain - name withheld so as not to be accused of bias) as a result which doesn’t have a huge footprint but the service has been amazing. In particular Marriotts customer service is appalling - cut and paste emails and continually going through the same hoops. Life is to short - move on from Marriott

The host at the Marriott bonvoy desk at Jeykll Island is the most unfriendly I’ve ever met. No common courtesy at all. She does a dis service to the brand. For reference she is on duty 07-17-25 at 10:44 am