marriottbonvoy.comReviews of marriottbonvoy.com

I am writing to express my frustration with how my recent reservation at Le Méridien Indianapolis was handled. I booked this stay specifically to use an award certificate—it was the reason I chose this hotel and made the trip. Instead of applying the certificate, the booking deducted points from my account. Before completing the booking, I even called customer service to confirm that the reward certificate would be used. After discovering the issue, I called again and spoke with a representative who told me there was “nothing that could be done.” That answer is unacceptable. Clearly, there are ways to apply a certificate or to credit points back when a booking is mishandled. The call was unnecessarily obstinate and unhelpful, leaving me with the impression that Marriott is unwilling to support loyal customers. This experience makes me reconsider my loyalty to Marriott. I have been a dedicated Bonvoy member and cardholder, but if this is how issues are handled, I will seriously evaluate moving my stays and my credit card spend to another brand such as Hilton or Hyatt. I expect Marriott to resolve this by either applying my award certificate to the Le Méridien Indianapolis reservation as intended or restoring the points that were wrongly deducted from my account.

Stayed in a Marriott town place two bedroom so-called suite in Livonia Michigan this past week morning warning this place is a dump the bathroom so clogged the water overflowed no clean towels in four days nobody came in the room in four days. The place has people living in. It be warned stay away.

If you not reserve directly with Marriott, no chance in hell to get your night(s) recognized for the fidelity reward system. Absolutely ludicrous. Great way to lose customers.

My daughter saw a dead roach as we entered the bldg. That was my warning. The last night i saw two roaches crawling on the wall. The next morning I saw one more in the dining room. Management has not resolved me feeling that i should give this property anther chance. Hilton was a great stay. Fairfield Inn our over 20 years has ended

I am a shareholder of Marriott and a Bonvoy Platinum Elite member. Marriot's customer service on the phone is absolutely horrid. The customer is not well trained and interrupts me when I tried to answer his question. In fact, the customer agent hung up on my call on Sept 17, 2025 at 10AM PST when I called about a potentially fraudulent charge. P

I am a Platinum Elite Marriott Bonvoy member for many years. Until my most recent trip I had very little challenges with the program. Recently I took my family to a Marriott resort in Jamaica where we stayed in 3 rooms for 7 nights. We chose the hotel because it was a Marriott property but had a travel agent book the room, along with the airfare, transfers, and excursions. Because it was booked through a travel agent, Marriott refused to give me my rewards. A typical sleezy move from a big corporation. I could not be more disappointed. Not only do I travel with my family, but I travel for work, and I encourage my sales and executive team to stay in Marriotts with their personal rewards programs. All of that ends today. I will not stay in a Marriott and I will not reimburse my teams if they choose to stay in a Marriott.

The Marriott Bonvoy program is a joke. It is supposed to reward loyalty but instead ignores it. I am a Gold member and often times I check into a hotel and they do not acknowledge my loyalty, let alone offer any of the perks. When I bring it up, they scoff at it like it means nothing. Then when I stay at a hotel, often nights are not counted due to discounts on rates, money is money, loyalty is loyalty. So I paid $350 per night instead of $400, this should still count as it is money in your pockets instead of Hilton or Hyatt. I have choices and I think I am going to start making some new ones.

I have been waiting for weeks without a proper response or solution. €250 was wrongly charged to my account, even though I already paid the correct bill. Despite several emails, the issue remains unresolved, and my money has not been returned. This feels like theft – you have taken my money without permission, and now I am forced to contact my bank to reverse the charge. Very disappointing experience. I would strongly advise others to be cautious when dealing with this hotel.