marriottbonvoy.comReviews of marriottbonvoy.com

Marriott Bonvoy rewards customer service is horrible. They made a mistake with my points and refused to fix it - taking away 35,000 points, and it was an easy fix. I am Gold Elite but cannot wait to get a new credit card with a different hotel chain and leave Marriott. They have so many bad reviews and apparently do not care to improve cutomer service.

I would give zero! Stole money from my card, cancelled booking, but refuse to pay back claiming they are not responsible. The card company is notified and scam case is under review... Stay away and DO NOT give them your card details!

Very poor website . There is no way to contact them , either via phone , email or chat . Once you have made a booking , they don’t show you what type of room you have booked . When compared to bookings.com , it is very poor .

Seniors Discount When booking, Seniors should always check the Standard Rate for a hotel booking, as the Seniors Rate can be more expensive.

Never deal with Marriott Bonvoy. I have increased my membership level with over 25 nights per year in their hotel and they do not even honor their obligations with room upgrades and discounted rates. I booked a room and they did not give me an upgrade or any benefit on the rates and when I asked for the upgrade which I am guaranteed through the membership, they just sad that they did not provide an upgrade and that i have to put up with it. When I said I would discontinue the membership with Bonvoy because of it, they even wrote to me the easiest way to cancel my membership

Is there supposed to be a in room microwave? Is the refrigerator supposed to stay open because the wire rack is gone? Are there supposed to be luggage carts for the guests? This hotel has a captive clientele because of UAB hospitals. If possible find a way to stay some where else.

I am frequent traveler staying more than 60 nights per year at Marriott, Hilton or Hyatt. Of which, Marriott has the worst system. BEWARE of Marriott Bonvoy program. The callous customer service does not live up to the brand image and feels like a scam. Marriott at its discretion can cancel your account. Possible triggers can be 1. Your account does not have an email address 2. Your account has a corporate email address 3. You have booked more than one room for one night 4. Any other perceived issue. Further, if the cancellation is not communicated to you by Marriott, you would continue to book under an invalid account with no recourse when you found out in due time. -Shawn

WARNING: Unauthorised Charges and Zero Customer Support (1/5 Stars) This review concerns a booking with Sonder at The Gilbert Hotel, Kensington, London (Marriott Bonvoy listing). The experience has been an absolute disaster, bordering on fraudulent, and demonstrates a complete breakdown of customer service. The Problem: I booked a flexible rate for August 2026. Instead of placing a temporary reservation hold (as is standard for flexible rates), Sonder immediately debited the full amount from my credit card. The Cancellation & Refund Failure: I cancelled the reservation via the app at the end of October (within the free cancellation window), and received official confirmation of the cancellation. Weeks later, the substantial debit has not been credited back to my account. The Service Black Hole: The most unacceptable aspect is the complete inability to contact anyone for assistance: Phone: The provided UK toll-free number is unreachable from Switzerland. The standard UK landline number I was given also failed to connect. Email: No direct customer service or hotel email address is available. Global Line: The Marriott international freephone line is inaccessible from Switzerland. Conclusion: Sonder has taken a significant sum of money for a cancelled, flexible booking and has provided zero accessible channels to resolve the unauthorized charge or process the confirmed refund. This is not just poor service; it is a scam-like practice that has left a customer stranded and out of pocket. I will ensure I never use a Marriott-affiliated property worldwide again. Travellers, be warned.