marriottbonvoy.comReviews of marriottbonvoy.com

Terrible experience, the guide did not show up on the time and meeting point . Of course ruined one day of our trip

The customer service is so bad.

Stayed at Colchester hotel in March 2026, the place was uninviting, we were charged £20 for checking in early & £8 day for parking. The hotel was cold throughout, housekeeping was restricted to every two days so you had to wash your own cups and glasses and ask for toilet rolls, milk & teabags. The restaurant and bar served tea in builders mugs with the teabag still, no spoon and nowhere to put the used teabag. Food was awful and the Indian offering was all micro waved, breakfast food was a buffet, poor quality ingredients, bacon was inedible, dried up scrambled egg was enough to make you feel sick. Service was very basic, mostly designed to keep staff number to a minimum. At £180 per day we expected so much more!

Paid a lot of money to stay here with our family to get a good nights rest before our flight and the convenience of being in terminal. No one told us at booking that there would be construction going on in the middle of the night. A workers truck alarm went off which woke my kids and I … then the noise of the construction all night also kept us up… and there was an alarm set for 5am I guess the staff forgot to check and reset it to make sure guests weren’t being woken up at a time they didn’t want to be woken up at. So much for our rest. We had tired and cranky kiddos and parents who barely slept all night.

Very disappointed after reaching Titanium Elite. After a whole year staying only at Marriot hotels I have find out that I can barely stay a night in a hotel using points. Also, many hotels don’t even honor the benefits. For instance in one hotel in Tampa, FL, they didn’t honor the late check out. I will not discuss, I will not say anything else, I will just go to a different loyalty program.

Long time Bonvoy user. They made a mistake by not applying a free night credit as requested. I tried several ways to discuss with customer service. But, they were inflexible and refused to address. I offered simple solutions to rectify the problem but I was ignored. I'm losing the credits and losing points that I was planning on using on another visit. Big company. Small mind. MV

Bin seit Jahren Gold member. Von den beschriebenen Upgrades habe ich noch nie was gesehen. Freundlicher wird man auch nicht empfangen. Jetzt sehe ich viele günstigere Preise bei anderen Anbietern für die gleiche Leistung. Fazit: Das lohnt alles nicht und ist den Aufwand nicht wert

Marriott Bonvoy and overall levels of customer care is best avoided. After a tine- consuming process after a very bad experience at their Innsbruck hotel, Marriott is one to avoid. The worst aspect was complaints being dealt with, very obviously, by AI with pretend Indian names - a different one each time. There are many descriptions of this which I don't need to put in writing.