Marriott InternationalReviews of marriot.com

We stayed at the Residence Inn by Marriott Albuquerque North and this hotel is awful. It hasn’t been renovated in years, the phones in the rooms and even the main phones at the hotel don’t work. Hotel management doesn’t return calls for months. My recommendation, Stay at another hotel if you can.

I checked in to the Four Points Sheraton Arlington Entertainment District on 12/27 for a 6-night stay thru Jan 2. Wound up having to leave early the next morning due to a family emergency in Alabama and the lazy, stupid woman at the front desk said she would handle it and there was nothing to sign to check me out. She did not and they proceeded to charge me for the full 6-night stay. Tried to speak with the General Manager, Courtney for more than a week and she kept avoiding me. Finally got her on the phone and she basically called me a liar. Said she had no proof I was not in the room and would not refund the unauthorized charges. Idiot woman could have easily spoken with her housekeeping staff to verify the room was vacant, checked her video feed at the front desk which would have clearly shown me checking out with my luggage in tow or confronted the lazy, stupid woman who worked the front desk and failed to check me out in the first place. Sheraton or Marriott Corporate should fire the lot of them IMHO. I am a Marriott Bonvoy Member and carry their credit card as well. Horrible, incompetent and rude service all the way around at this location.

I stayed at the Manchester Picadilly Marriott at the end of Oct 2024; the dining experience was farcical! My colleague and I decided to eat in the bar; she ordered a main course and I ordered a starter and a main course; when the food came the starter and both main courses were served together; I explained to the waiter that I didnt want the starter and main course together and I would ask for my main course when I am ready, when I had finished my starter; the waiter said he would leave my main course 'on the bar'; I said absolutely do not do that, and so he said he would ask the chef to 'keep it warm'; again I said that was not acceptable and I did not want it 'kept warm'; when I finished my starter and asked for my main course, the waiter appeared from the kitchen with it very quickly, and unsurprisingly, it was my original meal, now stone cold; the waiter said "but you said the chef was not to keep it warm"; I was close to blowing a fuse at this point and had to point out to the waiter that what I meant was that the chef was to cook me a fresh meal........it was utterly farcical! I complained and the barman came over and said it was 'policy' to serve starters and main courses together in the bar; when I asked why the idiot said 'because its policy'; we travel there quite often and are sometimes there for multiple days in groups of 5-10 people, but now we are staying in an alternative chain hotel so they have lost some serious business; I complained to Marriott and they raised a case and said they would respond in 5-7 business days, which of course they never did.......amateurish, rude, unhelpful and embarrassingly bad! Avoid!

I have been a big Marriott fan and loyal customer for the past 30 years. I have always stayed at Marriott hotels throughout my business career. I lived at a Marriott for 4 nights every week for 3 years when I was commuting to a remote work location for my company. I ran an international team and held all my meeting events at Marriott hotels all over the world. I quickly reached Titanium for Life status and accumulated millions of points. I have had enough points that I can often donate points to my church and to people in the military at the base where my daughter is stationed. I loved being part of Marriott and I trusted the brand. That is why I initially joined Marriott Vacation Club. When MVC announced the acquisition of Sheraton and Westin, every time we took a trip using MVC points, we were told we had to attend an update to learn what was changing at MVC. We were told at every meeting that if we did not reach Chairman level, we would no longer be able to use our points the way we had been. Resorts would be significantly harder to book. I had seen mergers and acquisitions before and I trusted Marriott and I believed what they were saying. But I didn’t really need the extra points, and I could not afford the costs and increased maintenance fees. The MVC salespeople said that was no problem because I could rent out the extra points at a profit that would both pay for the extra maintenance fees and also for the loan amount to purchase the additional points. They said I needed to do this to be able to continue to use Marriott Vacation Club. I trusted the brand. I believed and I purchased more points. I didn’t know how to rent out points, but the MVC salesperson said she knew the perfect partner for me to use where I would get $1.20 per point rented. She was very specific about the amount. She put me in contact with the company and they said yes, $1.20 per point was the standard. I trusted and purchased more MVC points. I gave the rental company 8,000 points as a starter. This was this year (2024). They rented my points at $0.45-$0.50 per point. Maintenance fees plus property taxes plus other fees are between $0.78 - $0.80 per point and increase every year. This was not at all what Marriott promised. It was all a big lie. I complained to Marriott Vacation Club. I sent a registered letter. No response. I stopped paying my maintenance fee and mortgage asking for a resolution call with Marriott Vacation Club. No response from MVC, but Marriott Bonvoy blocked and cancelled my Bonvoy membership. 30 years of being a loyal customer to Marriott Rewards/Bonvoy. Well over a million Bonvoy points were still in my account. All gone. I no longer trust the brand. It has lied to me and now stolen from me and has broken my heart.

URL for Element by Westin hotel in downtown Salt Lake City shows up as Marriott .. strange. Had flight delay, walked into Element for a room about midnight, was told they don’t take “walk-ins”, so “take your phone and make online reservation “ . Did that and got scammed by reservation desk.com (we discovered later). Reception person was absolutely no help, kept telling us we booked thru Expedia (we didn’t), overcharged for room by more than double for a 5 hour stay. No help in resolving what happened- we figured out the spoofed site next day. Requested refund, no; requested receipt, no. Had many extra charges to card unauthorized - which they finally removed. Horrible experience w no relief. Don’t require online reservation without giving a QR code for site or ability to reserve on hotel computer. This looked like a total setup!

Aún estoy esperando a que me aclaren la factura de gastos, nos cobraron varios cargos que no hicimos en el Bar del hotel. No te responden nunca ni se interesan por tu reclamación. No volveremos a ir.

standard in the uk esp with regards to the executive lounge is very poor. it seems that staff do not even speak basic English or comprehend and certainly do not have the skills it seems to be working in an Executive Lounge, so it is clear they are hired because a friend of a friend. and the staff are all Asian, or from India no white British staff are employed or seen in any of their hotels . they also play music way too loudly in their hotels in the EL, people are working ot trying to talk, , THEY dont clear away and dont seem to kmow what they are doing as apparently they are hired on a temp basis, so they dont care, Marriott HOtels are not what they used to be and whoever does the music list, is rubbish, people want relaxing music , most of are an age that we do not want to be sitting in a nightclub. It isnot clear why there is music at all. Most people who use the lounge DO NOT WANT IT. food is not good at all and they have removed computers, in some , its a 3 stat rating

FOUR POINTS SHERATON NEW YORK FINANCIAL DISTRICT November 23-26 2023 11th floor, two double beds, not much room around beds, but very expensive. There was very poor dim lighting in the room. Only one bedside locker in the room (for three people?) A safe was provided, but no fridge. There was a view of an enclosed cluttered courtyard, scaffolding everywhere. There was a stand for one suitcase by the window, but too dark to see inside a case on the stand unless it was daylight. Very large HD TV, but but no HD channels. Very basic cable with only “second grade” stations and rerun programs, no local channels for news or weather could be found. No hotel information paperwork in room, not even a menu (only QR code) Only three elevators in a very busy hotel, no service elevator so sometimes it would arrive full of hotel staff and piles of garbage bags. Some elevator buttons not reliable. Only one ice machine and one microwave on second floor. Stains on carpet, lampshade falling apart Small bathroom, very little shelf space for cosmetics. Cold water at washstand too hot to drink, hot water too hot to wash hands or face. Shower could not be used because cold water too hot to put your hands under, hot water even hotter. (Temperature exceeded legal limits for NYS hotels) Even water filling toilet tank was hot. Fawcett was defective. We complained several times, on last day hotel admitted there was a problem. Considered using bathtub instead of shower, but drain plug was also defective. Maintenance man finally showed me a trick to get colder water, so could only use it one time in three days for one person. A/C heat not bad but very little air flow. Comfortable beds. We did eventually get about a 20% discount for our inconvenience. However It was th3e first hotel I ever stayed in where I was scared to take a shower because of the severe risk of scalding.