Marlow & QuinnReviews of marlowandquinn.com

Response from Marlow & QuinnJun 29, 2026

Hello Karen, We’re sorry to hear the culottes didn’t fit as expected. We understand how disappointing it is when sizing doesn’t match your expectations, especially after trying multiple sizes. Your feedback is valuable and will be shared with our team as we continue working to improve our sizing information. We also understand your request to stop receiving emails. We’ll make sure your request is honored, and you’ll be removed from our mailing list. We appreciate you taking the time to share your experience and wish you all the best. Regards, Team Marlow & Quinn

Response from Marlow & QuinnJun 29, 2026

Hello Camille, We're sorry to hear that your experience left you feeling this way, and we appreciate you taking the time to share your concerns. Regarding your concern about spam emails, we take customer privacy very seriously and do not sell or share customer data with third parties for that purpose. To help customers avoid the inconvenience and expense of international returns, we often offer alternatives such as partial refunds or store credit when appropriate. However, we'd still be happy to review your case again and see if there's a better resolution available. Please contact us with your order details, and we'll do our best to assist you. Regards, Team Marlow & Quinn

Response from Marlow & QuinnJun 12, 2026

Hi Amy, We’re really sorry to hear about your experience and understand how frustrating it must feel to receive an item that doesn’t match your order and not feel heard. That’s certainly not the experience we want for our customers. We also want to clarify that we are not ignoring your emails. Our team has checked your case and we can confirm a response has been sent regarding your order. If you haven’t seen it yet, please also check your spam or junk folder, just in case it landed there. We do take your concerns seriously and would still like the opportunity to resolve this properly for you. Regards, Team Marlow & Quinn

Response from Marlow & QuinnJun 12, 2026

Hi Anna, We’re really sorry to hear about your experience, and we completely understand your frustration with the delay, the difference in design details, and the return process. This is not the standard we aim to provide, and we take your concerns seriously. We also hear your frustration regarding the return arrangements. For international returns, customers are typically responsible for shipping costs, but we understand this can feel inconvenient and disappointing when expectations are not met. That said, we’d still like to take a closer look at your case and see what more we can do to help. Please reach out to us with your order details, and we’ll review this for you as a priority. Regards, Team Marlow & Quinn

Response from Marlow & QuinnJun 8, 2026

Hi Kim, Thank you for taking the time to share your feedback, and we’re sorry to hear that your experience did not meet your expectations. We want to assure you that all customer reviews are genuine and reflect individual experiences with our brand. We take feedback seriously, both positive and negative, as it helps us improve our products, service, and communication. If you would like us to look into your order further or assist you with a resolution, please don’t hesitate to reach out to our support team with your order details. We’d be happy to help. Regards, Team Marlow & Quinn

Response from Marlow & QuinnJun 8, 2026

Hi Carol, Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. Because our items are fulfilled internationally, returns may need to be sent to our designated return facility, and we recognize that this can sometimes result in higher shipping costs depending on the carrier. We’re truly sorry for the inconvenience this caused you. We also regret that the product quality did not meet your expectations. This is certainly not the experience we aim to provide, and your comments have been shared with our team for review so we can continue improving both our products and service. We want to assure you that customer concerns are taken seriously, and we are continuously working on ways to make the return process clearer and more supportive. Thank you again for your feedback, it’s appreciated and helps us improve moving forward. Regards, Team Marlow & Quinn

Response from Marlow & QuinnJun 8, 2026

Hi T G, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We understand how disappointing it must be to receive an item in a damaged condition, and we sincerely apologize for the inconvenience caused. Your concerns regarding packaging are also noted, as we always aim to ensure all items are properly protected during shipping. Regarding returns, we understand your frustration with the international return cost. In many cases, customers may choose to request assistance from the delivery carrier for shipping options or tracking support, but we’re very sorry if this was not clearly explained or felt unhelpful. We also want to clarify that we are committed to transparency in how our business operates and where orders are fulfilled. That said, your feedback regarding expectations versus experience is important, and we will review this internally to improve our communication moving forward. We appreciate you bringing this to our attention, and we’re sorry again that your experience did not meet expectations. Regards, Team Marlow & Quinn

Response from Marlow & QuinnJun 8, 2026

Hi Jennifer, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. In cases where tracking shows the parcel is still in transit or handled by the local delivery network, we may need to coordinate with the carrier to locate the package and confirm its status before processing a resolution. We also want to reassure you that we take concerns like this seriously, and we are reviewing your case internally to ensure it is handled appropriately. If your order is confirmed as lost, we will absolutely make sure a proper resolution is provided in line with our policy. We appreciate you bringing this to our attention, and we’re sorry again for the frustration this situation has caused. Regards, Team Marlow & Quinn