marlboro.comReviews of marlboro.com

I don't think it's fair to just average everyday person to enter legit packs they've bought to someone that works in a bar that probably don't smoke at all and just collects packs from drunk people and patrons. THATS NOT LEGIT!! Then by the time we have enough (everyday person) everything decent is sold out!! I've had the same items on my wish list for 4 years😭 Also didn't get any birthday points this year. When did they stop that?

I tried to input my codes and the site has been down and then I call been on hold one hour and still no live human being. Wtf we pay 10 a pack and they can't afford to have customer service? This is so wrong. I will make them credit my points if they don't get the sit back up. THIS IS MESSED UP. HOUR WAITING I HUNG UP PISSED OFF

I ordered a Stetson wool hat and it was a fake and imitation hat. When I removed the sticker the liner came off and was delivered from a hat store from Texas. I will attach the pictures. Don’t let them fool you. I paid 67,000 points. Very disappointing of the Marlboro.

Evey time I try to scan Marlboro rewards app keeps on rejecting them. This is an ongoing problem. Fix your app.

I have been signing for my rewards. I bought three VISA cards $50. $20 and $20. Non of the cards worked. Managers told me the tried everything. Now I bought one of the coupon books.They do not tell you only a few on a list that will except them. Those plates also charge more for a pack. I have called Marlboro several times about this matter. They do not care I have learned now that I'm going to switch brands dye to the poor treatment to their customers. I would give them a zero rating if it was offered. All this time I spend adding the codes over the years..WASTED

I have been smoking Marlboro cigarettes since I was of legal age to buy. I've tried different brands here and there, but there is not a company out there with greater cigarettes. They also offer the best reward systems and coupons out there. Even after being the best cigarette company out there, they continue to have great prices.

I have ordered my reward three times over a six month period and I still have not received it.

I have been a faithful long time customer of Marlboro Smooth brand and will not purchase another brand I have always enjoyed entering my codes on the website and racking up points to purchase rewards I have redeem points for several items from the rewards Marlboro catalog including egift cards from venmo and Visa which were my favorite of all things it really helped out in a pinch when we were short on money right before payday and now they no longer have the option to purchase with your Rewards and have no other replacement for an egift card? I was going to use the points for an Uber Eats gift card until I realized they have to mail it to you. I can't believe they removed the option for the venmo and Visa egift cards literally couldn't wait to get my points up to cash in on those! Before the e-gift cards were an option they had an option to purchase a visa plastic gift card that they mailed to your home 6 weeks later. I eventually saved up enough points to get 3 $25 or 3 $50 Visa gift cards that were supposed to be mailed to me and I only received 1 gift card. Marlboro customer service handled this promptly and efficiently and sent me out 2 Visa gift cards to fulfill my 3 card order. Then they rolled out the egift cards and I was ecstatic had gotten several of those until they were removed a few months ago. PLEASE PLEASE bring back venmo & Visa e-gift cards!!! They were so helpful very disappointed in the fact that these are gone and was told by customer service several times they will be returning they couldn't give me a time frame but please add them back please from a long time faithful customer these are my favorite and I know there's a lot of other people on Reddit and other websites that agree come on Marlboro as much money as I spend on my cigarettes almost $11 a pack the least you can do is add those the e-gift cards to cash in reward points and receive your reward immediately back on the catalog thank you