marlboro.comReviews of marlboro.com

Marlboro pricing is outrageous and increasing constantly. Their rewards program is tedious entering pack codes and their branded merchandise is expensive and often of poor quality. I only redeem for dollars off coupons, have to wait 6+ weeks to receive, and then I can’t find any retailers willing to accept them!

i have yet received my $50.00 visa card

Coupon or Reward system is horrible!! Waiting time through the mail is 6 weeks and it often doesn't show up. You can use mobile coupons but I have ene had trouble w those disappearing when I need to use them. The system is just whack!!

I ordered a reward coupon book on 10/7 and I still haven’t received. The email states 2-4 weeks it has been about a month already waiting. I called your customer service representative and she said to allow 4 -6 weeks for delivery. I feel that your company should be able to do better than that in serving your customers. Also, while I was holding to speak to a representative, the message to continue to hold played every “5” seconds ? You should change that message to play every 20 seconds at minimum. I was on hold for approximately 6 minutes so staffing is also an opportunity.

I don't think it's fair to just average everyday person to enter legit packs they've bought to someone that works in a bar that probably don't smoke at all and just collects packs from drunk people and patrons. THATS NOT LEGIT!! Then by the time we have enough (everyday person) everything decent is sold out!! I've had the same items on my wish list for 4 years😭 Also didn't get any birthday points this year. When did they stop that?

I have been a faithful long time customer of Marlboro Smooth brand and will not purchase another brand I have always enjoyed entering my codes on the website and racking up points to purchase rewards I have redeem points for several items from the rewards Marlboro catalog including egift cards from venmo and Visa which were my favorite of all things it really helped out in a pinch when we were short on money right before payday and now they no longer have the option to purchase with your Rewards and have no other replacement for an egift card? I was going to use the points for an Uber Eats gift card until I realized they have to mail it to you. I can't believe they removed the option for the venmo and Visa egift cards literally couldn't wait to get my points up to cash in on those! Before the e-gift cards were an option they had an option to purchase a visa plastic gift card that they mailed to your home 6 weeks later. I eventually saved up enough points to get 3 $25 or 3 $50 Visa gift cards that were supposed to be mailed to me and I only received 1 gift card. Marlboro customer service handled this promptly and efficiently and sent me out 2 Visa gift cards to fulfill my 3 card order. Then they rolled out the egift cards and I was ecstatic had gotten several of those until they were removed a few months ago. PLEASE PLEASE bring back venmo & Visa e-gift cards!!! They were so helpful very disappointed in the fact that these are gone and was told by customer service several times they will be returning they couldn't give me a time frame but please add them back please from a long time faithful customer these are my favorite and I know there's a lot of other people on Reddit and other websites that agree come on Marlboro as much money as I spend on my cigarettes almost $11 a pack the least you can do is add those the e-gift cards to cash in reward points and receive your reward immediately back on the catalog thank you

I was a loyal customer from the age of 8 years old. Marlboro were $1.50 a pack now I can't afford Marlboro I'm 44 been smoking Marlboro my whole life. Now I gotta switch to lucky strike to afford my habit or even make sense of buying them. Nothing has changed that makes Marlboro so expensive. I'm never paying those prices for your name. I don't even like the name Marlboro when I see others still smoking them. I'll encourage everyone I know to switch brands since you've only increased the price almost every year my whole life. Fed up x customer

Also wenn man überlegt wie oft Malboro stopf Löcher hat wo kaum Tabak enthalten ist sowie ständig größere Äste drin sind kann ich den Preis überhaupt nicht nachvollziehen. Hier sollte mal nachgeschaut werden.