marlboro.comReviews of marlboro.com

I am extremely disappointed with Marlboro Rewards. I had accumulated more than 8,000 points, and they erased every one of them simply because my account was inactive for three months. Part of the problem was that their emails were being sent to an email account I was no longer using. I previously discussed the email issue with one of their agents, yet my points were still taken away without the situation being resolved. I have called several times since this happened. More than six months ago, I was told that a manager would contact me, but I have never received a call or any other follow-up. Taking away over 8,000 points is frustrating enough, but completely ignoring a longtime customer after promising a callback is unacceptable. This has been handled terribly, and I am furious with the lack of concern and customer service.

Very Terrible Experience - Completely ruined my appetite for smoking cigarets.. 2 years after covid-19 I have been getting nothing but horrible , awful , cow crap smelling cigarets more than almost 2 years now. I have personally been a smoker for 12 years now, 10 years back this didn't happen before. I wasted $12,500 in two years completely on bad terrible quality produced authentic Marlboro cigarets. $12,500 is a lot of money in 2 years. I liked premium which is why I was buying it. So I have been scammed by quality and product tasting really bad can't even smoke a cigaret. Also sent Marlboro 7 packs and I never got my refund they told me for those 7 packs I sent they said refund will be $75.00 I waited and. waited 2 months nothing waited and waited nothing, I felt scammed out of 7 packs returned, and I felt conned for $12,500. This is a horrifying experience being a smoker.,

Your cigarettes went from 5 dollars to 10 dollars, you just lost a customer

I've been smoking for over 30 years and smoke Marlboro the whole time I've called them a couple times with some stale cigarettes and they refuse to do anything about it when they cost 10 $12 a pack and you think being a loyalty no consumer of their products for that many years they would treat their customers better I guess not I guess that's why I quit after 30 years.

Two weeks ago, right after they started their Marlboro Monday’s games I won a $50 e-gift card on the slot machine. I have yet to receive the ecard. When I’ve played their games before and won, it was in my email box within minutes. I did take screenshots of the win, and the congratulation note. I was told a week. I’ve checked everything in my email (spam, etc.) but still nothing from Marlboro. Plus they don’t accept screenshots for proof of the winning prize. Don’t offer the games if there is no payouts!

I went to smoke my morning cigarette without a filter.As I typically do and as I took out the filter for a marlboro red king pack or a pack of shorts and lighting the cigarette and inhaling a dead fly, went into my mouth from the cigarette.so something must be done about this because Marlboros have been a big part of our family.I don't wish to drop you guys

Don't do the reward u cash in and u never get anything

I was on virtual chat got disconnected I was on live chat got disconnected I was on the phone for over 20 minutes and got disconnected. I'm getting the run around on the Marlboro reward program nobody can seem to do anything to help me out I am no longer going to be smoking marlboro's I know I'm only one person but I'm going to put out a bad review every single day and a bunch of my friends including my family smoke Marlboro and they will no longer be smoking any Marlboro products what so ever. And I suggest anybody else to quit using Marlboro products the rewards program is a joke you can only turn in 3000 points a month I've had 22,000 points all together and I'm going to get something for about 22,000 points but they're saying basically I can use my points it's going to take over 6 months to get what I want. They don't care another big corporation that doesn't give a shit about the low man on the pole they don't care about their customers they are a joke.