Markethairextension Reviews | Read Customer Reviews of markethairextension.com

Markethairextension Reviews | Read Customer Reviews of markethairextension.com

Markethairextension reviews

Showing 117 reviews with 1 star · Clear filters

Catrina P.
Aug 21, 2021
I spent a lot of money on nano ring…
I spent a lot of money on nano ring hair extentions, approx 450 € for four packs that was supposed to last 6-12 months. I am trained in hair extentions and know how to look after them. The hair did not last to 8 weeks before the quality began to disintegrate. I am very disappointed as I feel I was mislead in the description on the website and havnt recieved my first order. I also paid an extra 15 euro for a fast delivery that took 3 weeks to arrive. When my second order that arrived came, I was happy with the quality and colour but they do not las 6-12 months
Response from MarkethairextensionAug 26, 2021
Dear Catrina i am really sorry to see your problem, the life of hair can last 6 to 12 Months, it is depending on care and use, as you know hair prdouct is true easy to be tangling and need to be specially taken care of. i suggest to try other type of the hair, If there’s anything I can do for you pls feel free to email us. I’ll be glad to help you. Jack MarketHairExtension
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Caroline L.
Aug 6, 2021
What has been said and done is different
I ordered hair extensions and paid extra to be delivered by DHL express 2-3 days. I’m being told now that they are being delivered by fedex and it will be 6 days. This wasn’t what I wanted nor what I ordered. I have asked for a full refund as it is within my consumer rights. I will update when I receive my full refund. I will be taking it up with PayPal of the company aren’t helpful. 08/08/21 UPDATE I’ve now had notification that the delivery is DELAYED. So I won’t be receiving the express delivery I paid an additional £15 for. Utter Utter rubbish. 11/08/21 UPDATE Not received as promised.Another delay notification with no date of delivery being given. Refund requested again for the 4th time. No one returns my messages. 13/08/21 UPDATE Another delay. I’ve asked to speak with someone and they aren’t even acknowledging this.
Response from MarkethairextensionAug 6, 2021
Dear Caroline sorry for the problem, now the speed of our high-priority fedex to UK is the same as DHL. and to UK, we can not use DHL, because if we use DHL, there is a duty charged to customer, so now to UK, we only use Fedex, we will modify the imformation on our site! Jack MarketHairExtension
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Paula E.
Jul 10, 2021
Terrible customer service !
Terrible customer service !! I’ve been patient and whatnot but they don’t want to value me as a customer I went into a splash pad with my child and when I went home my hair was tangled to a Matt and untanglable When I asked for a discount or a replacement they gave me a $10 gift voucher after 2/5 packs I bought where ruined!!’ They didn’t do anything to help me and took days on days to reply instead of being responsive to my questions and valuing me as a customer I sent photos and everything but nope! Gave me a $10 voucher after I spent over $500 🙄 thank you sooo much!
Response from MarkethairextensionJul 10, 2021
Dear Nancy I am really sorry about your problem, as a loyal customer, you are very important to us, we will email you later. as you know we are hard working to improve our service, but we also need many training for our CSR girls. pls forgive the mistake of her. hope you can accept my apology, and have a nice day! Jack MarketHairExtension
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Chantel M.
Jun 25, 2021
The hair i received it was very very…
The hair i received it was very very thin and once washed it matted up very easily it is quite unmanageable i have been wearing extensions for the last 10 years so i know good quality hair and unfortunately the hair i received was far from good. I will be needing to order another set now because i am unable to wear it as it is way to thin and doesn't look natural or good at all. I am aware of what I ordered in the past which was many years ago and I remember now that the reason I didn’t order again was due to the quality and even at 10 pieces it was still thin and the clips were terrible and still are when washed the hair mattes up and get a frizzy
Response from MarkethairextensionJun 25, 2021
Dear Munro sorry to see your problem this time, i have checked your order is clip hair, the first time you bought is 10pcs, i think you can accept the quality of the hair, but this time you bought is 7pcs, it is economic, so the volume of the hair is less than 10pcs, i think you bought the wrong items this time! pls contact us for return or exchange, thanks Tommy
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Annise F.
Jun 2, 2021
Awful customer service
I was not happy with the product sent to me. I’ve requested a full refund and all they have done is either offer me 7% off . When I made it clear that I wanted a full refund they have COMPLETELY IGNORED ME, and will not respond to any emails or calls
Response from MarkethairextensionJun 2, 2021
Dear Annise Fryatt We are terribly sorry that you seemed not to be very satisfactory with your order, I am really sorry for the delay respone because of we need extra time to apply the RMA#, and we need to ask you for the photo of the hair you received, after our csr has applied the RMA for you to return the packege, you can ship it back, and we will make the refund for you when we receive the items, if you has any problem, next time pls email us your return request via: [email protected] but not via live chat, we will help you to resolve your problem whithin 24 hours , thanks for your order! Jacky MarketHairExtension
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kathryn S.
May 26, 2021
Bad quality I got in my sec order I…
Bad quality I got in my sec order I contacted them and they didn’t care had someone who couldn’t even type a proper sentence respond saying they check the quality... and did nothing
Response from MarkethairextensionMay 26, 2021
Dear Kathryn We are terribly sorry that you seemed not to be very satisfactory with your sec order, our hair is 8a-9a grade, not the best, but with the price our hair is great, I am really sorry for the delay respone because of we need extra time to apply the RMA#, and we need to ask you for the photo of the hair you received, after our csr has applied the RMA for you to return the packege, you can ship it back, and we will make the refund for you when we receive the items, if you has any problem, next time pls email us your return request via: [email protected] but not via live chat, we will help you to resolve your problem whithin 24 hours , thanks for your sec order! Jacky MarketHairExtension
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Lauren P.
Apr 5, 2021
DON’T WASTE YOUR MONEY
DO NOT BUY FROM HERE. DON’T WASTE YOUR MONEY! Poor quality extensions and AWFUL customer service. When contacted customer service, they don’t even respond at all and they just ignore you. They claim you have 1 week to return the products, but they won’t even tell you the return address. What a scam of a company. Don’t waste your time and money. Super disappointed.
Response from MarkethairextensionApr 5, 2021
Dear Lauren We are terribly sorry that you seemed not to be very satisfactory with our products, our hair is 8a-9a grade, not the best, but with the price our hair is great, I am really sorry for the delay respone because of we need extra time to apply the RMA#, after our csr has applied the RMA for you to return the packege, you can ship it back, and we will make the refund for you when we receive the items, if you has any problem, next time pls email us your return request via: [email protected] but not via live chat, we will help you to resolve your problem whithin 24 hours , thanks for your order! Tommy MarketHairExtension
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Bonny-Rose B.
Mar 29, 2021
So dissatisfied with the “golden…
So dissatisfied with the “golden blonde” #16 it looks nothing like the photo as the one I have received is orange with no tones of blonde what so ever. I have shopped the shade of 16 before and never got this kind of colour. Not true to photo.
Response from MarkethairextensionMar 29, 2021
Dear Bonny Rose i am really sorry to see your problem, our color chart is different than other brand, if the color of your order can not match your hair, pls contact us for exchange or return, both are granted, if you not sure the color, you can email us the photo of your hair, we can match the color for you! Tommy MarketHairExtension
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