MarkethairextensionReviews of markethairextension.com

This has been the WORST experience and I will NEVER order from this company again! I will also make sure none of my friends or family ever do! I received hair that was too thin for mine, and I have been trying to return it now (I have two packages unused) and they keep trying to offer me 5% of my refund to keep it. I have declined three times and now they are just ignoring me. I want a refund and an address to send these packages back to and they aren’t helping. For a company with a “guarantee” this is a funny way of showing it. Maybe they “guarantee” to ignore you long enough to where you give up on getting a refund? Who knows. Super frustrated and unhappy. NEVER AGAIN!!!

Ordered the extensions on 2-3 days delivery, to then get an email once ordered telling me they didn’t have my item in stock and would I be happy to change to 28inch instead which I agreed. Haven’t arrived on time and had to change my hair appointment twice. Shocking customer service and haven’t even given back the money for the items being changed. Once I’d spoken to them they said ‘can you wait a little longer’ not really when I paid £16 extra for delivery.

I ordered extensions with the quick shipping option of 2 days and paid $25 for this. The items arrived 2 weeks later. Not impressed at all with the service I paid for and no one in customer service was helpful. Even though they advertise quick shipping it is not. I am sending the items straight back as they were for a client who needed them urgently.

Doesnt arrive on time paid extra money for quick delivery 2-3 days 5 days later still no sign and wont let me track useless customer service

I purchased from this company in September and I am appalled. I do not like leaving bad reviews but decided after reading how great their attempt at rectifying complaints with customers is then you need to know the truth from an honest paying customer. I ordered wavy tape-in 24"inch platinum blonde extensions. I had spent just over $100 inc postage. The shipping was very good arrived within 9 days. Once received I was horrified to find 18", dirty blonde colour and a frizzy bunch of dry poor quality tape ins. The hair itself looked like it came off a corpse. Before I write a review I always give the seller a chance and emailed the company WITH photos. I was replied to and asked to measure the extensions as what I asked for was 24"inch BUT when not stretched is around 19"inches. I told them that if I had wanted 19"inch extensions that is what I would have bought. It is false advertising. I also sent a photo of where the hair came to on my head (about halfway down compared to the length I needed) and a photo of me stretching the hair next to a tape measure. 2 days later I received an email stating that although they were sorry for the inconvenience caused they would offer me a $3.00 discount over my next purchase from them, they did not even offer a return/exchange. I will take this to Consumer Affairs. To think I was going to let it go after being treated like an idiot. Do not purchase from them. Since my reply outlining they had false advertised a product I have not heard a single thing. You be the judge. I hope they learn that this will not be tolerated.

I live in New Zealand I was told specifically via chat that the product was in stock in New Zealand ad I asked, I paid an extra $25 to have the product shipped to me in two to 3 business days for a photo shoot only to discover that in fact there was no product in New Zealand and that it was been shipped from China I was not given a refund for the extra $25 that I paid for for the 2 to 3 day delivery despite the fact that the product will not arrive for at least eight days, I spoke to chat services again yesterday who said to me that they were going to put pressure on the shipping company which it’s not the shipping companies fault they also said that they would send me an email to verify my complaint which I have never received. basically I will never deal with this company again I also am out of product for the photo shoot that will now have to be postponed. The company has my order number.

I paid for express shipping and still had to wait a MONTH for my order. It showed up today and IT'S THE WRONG ORDER. I messaged on the chat and the consultant said sorry and I should place a new order, she'll give me a discount code. I have nothing I can do now. DO NOT RECOMMEND

AVOID AVOID AVOID If I could leave no stars I would all of the good reviews on this page are clearly not real. So I don’t know where to start first off I ordered two packs of hair extensions and paid £17 odd for rush shipping (supposed to be delivered within 2/3 days) so 7 days later I receive a parcel of one pack of hair extensions and a note saying ‘pls don’t worry your other package is on the way’ 2 weeks later I still do not have that package after chasing them daily they neither know where this package is however I haven’t been refunded for this missing package so anyway then the day of my hair appointment arrives and I only have one pack which isn’t enough so had to go and buy two packs from the shop I have emailed them over 10 times asking for return information for me to send the item back and get a refund at least 7 of my emails have been ignored and the ones they did reply to had no information on how to send them back they just kept saying our hair is AAA grade please try to use it how can I when they sent me half my order 🤯 also no way is this hair AAA grade it feels thin and horrible I also ordered 22inch so would love to know how they are shorter than the 20inch ones I brought from the shop? Do not use this company you will be very disappointed and have absolutely no joy with customer service