Mariner FinanceReviews of marinerfinance.com

I rarely write reviews, but my experience with this company has been extremely frustrating and disappointing, especially during an already difficult time after the passing of my father. I was told by both a branch representative and the branch manager, Monica, that I could redeem my late father's truck by paying the past due amount, towing fees, and the next payment — totaling $1,279. I was also instructed to bring the death certificate, and that everything would be fine upon doing so. After following all of these instructions and arriving at the branch with payment and documentation in hand, I was suddenly told that a new policy had gone into effect that same day, and now I would be required to pay off the entire loan balance in full. This was never communicated to me beforehand, and I was left blindsided. I was also told this change came from the Vice President, and that there was nothing anyone could do. To make matters worse, I’ve asked multiple times to speak with someone higher up in management, and have been denied each time. Customer Relations confirmed that the account was noted to allow redemption if the account was brought current, yet I was sent back and forth between departments without a resolution. I was also told conflicting information about the redemption deadline — with the branch claiming it’s September 28th, while it appears the real date is September 23rd. This entire experience has been full of contradictions, lack of communication, and a complete disregard for the emotional and financial stress it has caused. I acted in good faith based on what I was told, only to have the rules changed on me at the last minute. This is not how business should be done — especially when dealing with a deceased customer’s account. I hope the company takes a hard look at how these situations are handled and trains staff to provide consistent, compassionate, and transparent information.

Have never experienced such asinine policies with no flexibility for more than qualified customers with excellent credit. It is easier to get a mortgage or HELOC than Mariner’s measly 12 month interest-free promotion.

I m made the first payment thru my bank account online and was charge interest . I made a LARGE payment . The contract says that if paid off in the first year there is no interest. This iS DECEPTIVE practices and I will make sure I use someone else like Wells fargo . Ive used many credit purchases for the no interest in 1 year and ive never been treated like this by other companies.

Customer Service at the Carlise, Pa location is absolutely horrible, they always like to do a play on words to make you feel incompetent, very rude, I mean seriously if you can't handle being a CSR then don't be one. They always hang up on you because they don't know how to transfer phone calls and computers are down just about every time we call. The app never works. Doesn't exactly feel like our information is safe with them after constant tech issues. Buy a freaking computer use a tech department, upgrade something. At the end of the day its CSR is why I am making this complaint. Train your people or hire people that actually know the work. Worst financial institution we have ever used would not recommend and will never use them again. I recommend staying away from the Carlise facility until the lot of them are fired. They should just close this location.

I have used this company in the past without issues. However, I recently applied for a loan. I received multiple phone calls as well as emails telling me to contact my local branch (Orlando) to discuss the options. Once I called the local branch I was informed that my application couldn't be found in the system. I was given the number to call the corporate office. I waited for over 2 hours and no one answered. I called back to the local branch and spoke with a different gentleman who stated that he found the application, but it was rejected. I inquired as to why the app and my online account stated "to contact the local branch to discuss the options" instead of saying the application was rejected and he could not provide a proper answer. I feel that this is nothing more than a ploy to get personal information, and the fact that I wasted 3 hours to be given this answer is unprofessional and unworthy of anyone's business!!

Nothing went wrong! I was circulated a Real Check in April 2025...It had to be cashed/deposited by May 2025. Unable to respond due to medical emergency! Went to the Mariner Finance in Lower Paxton Township. Plaza...Credit score was average....Representative was pleasant and a stated that they needed to put a rent amount on the application. This disqualified approval!

Why tell me I'm preapproved for a loan but now the application is just sitting in review for amount I did not request? Unable to go back on application or cancel..

I had a terrible experience with Mariner Finance this past week. I submitted all required documentation, send all the POP that had to be done within minutes of requesting the information. The whole process started on Saturday the 5th April. I completed everything by Monday morning 10:00 just to find out that the transfer will not be done as the Boss is not there to authorize the transfer. Tuesday came with excuses, Wednesday came still no transfer, thus after the lady gave me her word that all is in order. Never the less, I ended up with my daughter not having any place to sleep as we needed the money for her lease agreement. I cancelled the application. Waiting for my monies to be paid back.. Now my messages are being read but no answer is being given to find out when am I getting my money back.