Mariner FinanceReviews of marinerfinance.com

Response from Mariner FinanceMay 28, 2026

Thank you for taking the time to share your feedback, Sandy. We regret to hear that your experience did not meet your expectations and apologize for the frustration you encountered. Mariner Finance strives to provide clear communication and quality customer service to every customer. Our “Loan by Mail” program is a direct mail loan offer extended to credit-qualified individuals and complies with all applicable state and federal regulations. As required by law, the prescreened offer clearly states that it is a loan offer and that by executing the document, the individual is entering into a contractual loan agreement with Mariner Finance. The offer also clearly outlines all loan terms and required disclosures, including repayment terms and applicable fees. If you have any additional questions, please contact our Customer Relations Department at (844) 338-2080.

Response from Mariner FinanceMay 26, 2026

We greatly appreciate your feedback, Pete. Mariner attempts to qualify each applicant for the most favorable loan terms available. The executed contract clearly and prominently outlines the loan terms, such as finance charges, late fee assessment, and amount of payments, which the customer must acknowledge and sign to confirm acceptance of the loan agreement. Furthermore, interest rates are set and regulated by the state the customer resides in. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

Response from Mariner FinanceMay 26, 2026

Thank you for your feedback, Tom. You are referencing a prescreened firm offer of credit, also known as a "Loan by Mail,” which is a direct mail loan offer that complies with all applicable state and federal regulations, and is extended to credit qualified individuals. Furthermore, the disclosed interest rates are set and regulated by the consumer’s state of residence. There is clear and prominent information disclosed on the offer on how to Opt Out of receiving prescreened offers of credit from Mariner and any other company. If you would like to opt out of receiving such offers please follow those instructions. If you require further assistance please call our Customer Relations Department at (844) 338-2080 or by email at [email protected].

Response from Mariner FinanceMay 26, 2026

Thank you for bringing this matter to our attention, Marian. We sincerely apologize for the frustration you experienced regarding your account and interactions with our team. After reviewing your account, we found no late payments, no late fees, or negative reporting to the credit bureaus. However, we understand your concerns and want to ensure your questions are fully addressed. A member of our Operations Management team will contact you within the next 24–48 hours to discuss your account further. In the meantime, you are welcome to contact our Customer Relations Department for immediate assistance at (844) 338-2080.

Response from Mariner FinanceMay 11, 2026

We appreciate your feedback, Calvin. We understand how concerning it can be to see your account reported as a collection. Our intent is never to cause distress, but rather to follow industry regulations and reporting guidelines. While Mariner understands customers may experience difficulties that may temporarily prevent them from making scheduled loan payments, reporting accurate data is an essential obligation of data furnishers under the Fair Credit Reporting Act. If you would like to discuss this matter further or have any other questions, please call our Customer Relations Department at (844) 338-2080.

Response from Mariner FinanceApr 3, 2026

Thank you for taking the time to share your experience, Jeffery. We are committed to delivering excellent service and regret that we did not meet your expectations. At Mariner, we thoroughly review each application to ensure applicants receive the best possible loan terms. You will receive an adverse action notice within 30 days, which will outline the factors that impacted your credit decision. Should you have any questions or wish to request a written statement with specific reasons for this decision, please contact our Customer Relations Department at (844) 338-2080 or [email protected].

Response from Mariner FinanceMar 27, 2026

Thank you for your feedback, Sheila. Our goal each day is to provide an exceptional customer experience, and we apologize that your most recent interaction did not live up to that expectation. In regard to the disclosed interest rates, they are set and regulated by the state in which the loan is funded. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

Response from Mariner FinanceMar 27, 2026

Thank you for your feedback, Staci. Our goal each day is to provide an exceptional customer experience, and we apologize that your most recent interaction did not live up to that expectation. Mariner attempts to qualify each applicant for the most favorable loan terms available. There are many factors contribute to a credit decision. For example, creditworthiness, verified income, and any past and present debts the applicant may have can all affect the outcome of an application and/or the loan amount. You will receive an Adverse Action letter within the next 30 days showing the application decision If you have any further questions you can contact our Customer Relations Department at (844) 338-2080.