Marine LayerReviews of marinelayer.com

Don't buy, read all reviews! Wish I'd read before I bought. Great sweatshirt, took 15 working days to get to me, but the worst thing is simply terribly customer service. USPS shipped from NJ (NOT California, so there's that), via Philly to Seattle, then up to Anchorage, then back to Seattle to 5 different depots before delivery. Whew. Marine Layer's stock (AI?) response was always same words, ".....sometimes it just turns up". Asked to escalate to human to resolve, got same message, no human working there it seems. Arrived today, after 15 working days, then got this beautifully sarcastic note from Dave @ "Customer Services" "Hey, Duncan, as predicted, it looks like the package has now been delivered to your mailbox" Well done Dave, you earned your employer another 1 star review. Great job!

No indication of fit on the t-shirts I ordered so ordered Med and Large. Return/Exhange process complicated and the system locked me out. No one answers the phone so trying to get help took me two days. finally I was able to get a return label and decided to just return both and forget the exchange!! You can't talk w someone, bad customer service. Left w the robot. Done w this website

Ordered a set based on what was listed as in stock, then was told after purchase that part of it was sold out. The item still showed as available online, which is misleading. The resolution repeatedly put the responsibility on me to fix their mistake. I was left with half a set and had to repackage it, print a return label, and ship it back. That’s unnecessary extra work caused by inaccurate inventory. This should have been handled with a full refund from the start.

Warning! Chinese based company. Will never send your order and your credit card number will be all over the Internet. This is why you’ve never heard of them except on those social media apps. Stay clear!

they hack your credit card to ShopPay, and now my credit card # is all over the internet. Woeful ethics, ML. I will have to cancel the card and send a fraud alert

Be advised that if you make a single purchase from this company, you will likely be inundated with unsolicited catalogs despite repeated requests to discontinue them. I have utilized every opt-out resource available, including DMAchoice, the USPS opt-out service, and direct contact with the company on six separate occasions. I received my first unwanted catalog on June 10th and immediately emailed Marine Layer to request removal from all marketing lists. The company responded the following day, stating: "No prob. You can unsubscribe from our catalogs here. It can take 8–12 weeks to stop getting catalogs, but have no fear, once we have your information, we will place your address on our 'do not mail' list." I followed the instructions provided and reasonably assumed the matter was resolved. However, on September 27th, fifteen weeks after completing their form, I received another unsolicited catalog. I contacted Marine Layer again to report that I had already completed the unsubscribe process, yet continued to receive marketing materials. On September 29th, the company replied with the exact same message quoted above, offering no acknowledgment of my prior correspondence. Later that same day, I replied and asked whether their response meant an additional 8–12 weeks would be required for removal. The company did not reply. I sent follow-up emails on October 1st, October 4th, and October 7th, each reiterating my request and eventually making a formal demand that all promotional materials cease. None of these communications were answered. On November 2nd, I received yet another unsolicited catalog. At this stage, I consider the company’s conduct to be neglectful and bordering on harassment. Marine Layer has lost at least one customer—me.

I participated in Marine Layer’s “Respun” program, where you pay $20 for a recycling bag and receive a $40 store credit. I purchased six bags and received six $40 credits. While the terms say credits cannot be stacked, the program is designed in a way that forces extra spending. Each $40 credit falls below the $50 free-shipping threshold, meaning you must either pay shipping or spend at least $10 more per order. This should be disclosed more clearly in the fine print. Marine Layer claims they make no profit from this program, but that’s misleading. Because of the restrictions and shipping threshold, they profit on every redemption. They also have stated before that this program "helps save the environment", yet by refusing to allow credits to be combined, customers are forced into multiple shipments, increasing carbon impact rather than reducing it. I’m sharing this so other customers don’t fall into the same trap.

I placed an order for two T-shirts and a pair of socks. After a while, I received an email stating that one of the T-shirts I ordered and paid for wasn't available. This is the first issue: why have the item available for online purchase if it was out of stock? I did get a refund for that item, which is great. However, the other T-shirt and socks were sent separately. From a sustainability point of view, I don't understand why a company would send items separately, especially if they're small, lightweight, etc. The main reason for placing the order in the first place was to buy from a sustainable business, only to end up incredibly disappointed. On top of everything, I haven't received the items, and it's been more than two weeks. Honestly, I should have read the reviews before making a purchase with this brand.