Marine LayerReviews of marinelayer.com

They delete negative reviews and use mixed fabric types in a single garment that you can't clean. Oh, and if you happen to have thighs of any actual size, they have a pair of crappy loose sweatpants you can buy lol

Hey, Marine Layer. I should have read these negative reviews earlier. Sucks that others have had the same crappy customer service experience with you. Not only does ML never answer their customer service phone line, they are not helpful via email AND have the rudest staff at their Berkeley store. The new Re-Spun program is deceiving. You buy a $22 bag ($20 plus shipping) in order to get a $40 discount. If you’re unhappy with the item you purchase with that $40, or the item doesn’t fit, you’re out of luck…you’ve just lost your money. You won’t get that credit back, so that’s money down the drain. How inflexible and ridiculous is that. The sales associate in store didn’t even offer me any alternatives before telling me that my $40 credit had been lost. I used to love Marine Layer’s Re-Spun donation program until it became a scam. After years of purchases, Marine Layer has lost a loyal customer and doesn’t even care.

I ordered an item online and paid for it with my Re-Spun Take Back Bag reward. The item did not fit as expected, so I returned it. I was then told that I would not receive a refund or store credit, effectively losing the $40 reward, even though I wanted to make another purchase. This is unfair, especially considering the amount of clothes I donated to Re-Spun. I'll be sure never to purchase from them again.

The recycling program is less eco-friendly now (they have to ship an envelope to you and you have to send it back) and requires you to pay $20 for an envelope to get $40 back. Customer service doesn’t reply via email or phone. Top it off, the salespeople are unhelpful and have no interest in actually serving customers. What gives?

My Marine Layer experience in a nutshell: shady, unprofessional, unresponsive. I won't be giving this company another dime and neither should you. I ordered a few items, one of which was too small. When I contacted them about returning it, they lied about the item being marked "final sale" even after I sent them screenshots of their own website, where it said nothing about final sale on the product page, the cart, or during the checkout process (the product page literally says "free returns" right on it). Phone customer service is nonexistent. I went back and forth with someone over email who was rude, unapologetic, and shady as hell. After a few emails, they literally ghosted me. 10 days later, and I'm still trying to track down my money.

The store gets 5 stars. I love their products and I'm always happy with the service I receive in store. However, when I ordered an item with express/next day shipping, the company sat on my order for a day. I followed the next morning to say, "hi, would you please update me on my shipment?" No response. I wrote again the next day and asked for an update. I received a response some time later that said, "oh yeah, we've sent it out," which wasn't true. They'd created a UPS label, which indicated that the item would arrive 5 days after the order was placed. I asked if they would please do me the courtesy of refunding the item, as it was purchased for a vacation. They told me that they couldn't do that because it was already sent out (untrue, only the label was created). Their response? "But you can send it back to us after it arrives." Well, the problem isn't the I don't want it. The problem is that I don't want it 5 days late, after I've left town for vacation. I followed up to show them that the item hadn't been sent out for delivery, sending a screen capture from the UPS tracking site. I reiterated the I would like this item canceled and refunded, as it would arrive too late, and it's not too late to cancel. No response. Why should I pay an additional $25 for overnight shipping on an item that's $88, just to have it arrive so late? If Marine Layer is too small to handle logistics for overnight shipping, they shouldn't offer it on their website!