MARIEMUR was born out of our desire to emphasize the authenticity of each person and help them fall in love with themselves as deep as possible. Keeping this wish in mind, our team of fervent designers and masterful artisans creates one-of-a-kind items that will frame your body most alluringly and bring out its unique beauty. We are here to make each day feel more special and each party more fun. Don't let your days be dull. Spice them up with bold looks! We combine tender lace with high-quality leather and daring designs to help you feel more like, well, you. We believe tangling lingerie and bold accessories are about something more than looks. They're about self love and self care. Because, only when you're wearing the items that fit your identity, are you truly taking care of yourself. So don't be shy, add cheeky daring notes to your outfit!
MARIEMUR (mariemur.com) has 279 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
mariemur.com
Website
mariemur.com
Category
Clothing & Underwear
Location
Sheridan, Wyoming
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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I ordered a bra, reveived it and wanted to send it back because it did not fit. Mariemur rejected the return request on Feb. 11th. Reason: They told me that "they awarded the wearing instructions" to me (what is not correct). I explained them on Feb. 12th that it does not fit and has nothing to do with "wearing instructions". Until now there was no more answer from mariemur. So this is very bad service in my opinion.
Response from MARIEMURFeb 27, 2024
Dear Pierre,
Thank you for reaching out to us regarding your recent experience with MARIEMUR.
We understand your frustration and would like to offer further assistance. Could you please resubmit your request so that our team can promptly approve it for you?
We apologize once again for any inconvenience caused and assure you that we are dedicated to resolving this matter satisfactorily.
With Love,
MARIEMUR
NO
noname
5-6 day delivery is a lie. It’s been 14 days and nothing…
They say delivery is between 5-6 days. I ordered on the 21st, it’s still not with the delivery company. I chased after 6 days, 11 days and now 14 days. They’re saying it won’t arrive by Tuesday as I hoped to have it for a gift on Wednesday.
Response from MARIEMURFeb 27, 2024
Hi there,
Thank you for bringing this to our attention. We're truly sorry for the delay in receiving your order and the inconvenience it has caused, especially since it was intended as a gift.
To ensure that we can assist you promptly, could you please reach out to our support team directly? They'll be able to review your order and provide you with the necessary assistance to ensure that you receive it in a timely manner.
We understand the importance of receiving your order on time, especially for special occasions, and we'll do everything we can to help resolve this situation for you.
With Love,
MARIEMUR
JP
JPayne
My order was delayed for over 4 weeks
My order was delayed for over 4 weeks. I reached out twice and received a generic “don’t worry it’s still coming” response. Then another week later I receive an email and half of my order is no longer available… so not cool.
Response from MARIEMUROct 2, 2023
Dear Jessica,
Thank you for taking the time to leave your feedback. We genuinely appreciate your understanding during this transitional period. Due to the war, we had to relocate our Production department and warehouse team from Ukraine to the US. As a result, we had to restart all our processes from scratch.
Rest assured, we are actively working to resolve any challenges that arose from this situation and are committed to ensuring a seamless experience for our valued customers in the future. We truly appreciate your patience and support during this time.
With Love,
MARIEMUR
DF
David F.
Terrible customer service
Terrible customer service. Terrible return policy
Response from MARIEMURSep 4, 2023
Dear David,
We're genuinely sorry to hear about your experience with return policy. We value your feedback and would like to learn more about what happened to improve our services.
Please reach out to our customer support team so that we can address your concerns and work towards a resolution.
With Love,
MARIEMUR
AG
AG
DO NOT ORDER FROM HERE
DO NOT ORDER FROM HERE! Can't return S*&(T! I ordered a leather piece that came as 2 SEPARATE PIECES, NOT 1, 2! And when I tried to return it, BRAND NEW, NEVER USED AND STILL IN ITS ORIGINAL WRAPPING AND TAPE! I got my return rejected. In the same order - the other item was not even wrapped or in anything, just loosely in the box - how do I know THAT item isn't used? F*&king stupid when it doesn't fit and I was going to order a better size, but they didn't even bother to help me or give me an alternative method to find a resolution. On top of that, my order took over 1 week to SHIP OUT! Not arrive, TO SHIP OUT! It look forever just to receive. Their website says 1-2 days processing - YEAH MF RIGHT! Their customer service is useless - they don't try to even look into your order or resolve it or even provide an update, but keep sending you a whole bunch of emails to keep buying yet where was my order and why did it take so long? SO BEWARE!!!! HORRIBLE FIRST EXPERIENCE! Never ordering this stuff again - SO NOT WORTH IT!
Response from MARIEMURAug 15, 2023
Hello there,
We sincerely apologize for the frustration and inconvenience you've experienced with your recent order. Your feedback is extremely valuable to us, and we're truly sorry for falling short of your expectations. We understand the importance of receiving items as described and in good condition, and we deeply regret any discrepancies you've encountered.
We're actively investigating the issues you've raised regarding the separate leather pieces and the condition of the items in your order. It's certainly not the level of quality and service we aim to provide, and we're committed to addressing these concerns to prevent such situations in the future.
As for the return process, we apologize for any confusion or difficulties you faced. Our intention is to make the return experience as seamless as possible, and we regret that this wasn't the case for you. We understand the importance of fit and satisfaction, and we should have provided better assistance. We kindly ask you to contact our customer support team and they will sort the situation out for you.
Once again, we apologize for your negative experience and any distress it may have caused. Your satisfaction is important to us, and we appreciate your patience and understanding.
With Love,
MARIEMUR
JA
janine
I have been waiting for a refund…
I have been waiting for a refund promised months ago. I email at least 1-2 times a week about the delay and they repeatedly make false promises, use delay tactics and outright lie saying I will receive my refund any day.
I ordered two different leather sets. Each time I paid $250 in duty. They didn't fit. THe second set was missing an item, so wouldn't have worked even if it fit.
I cannot believe how bold their team is to repeatedly lie and evade my questions and requests to have my case escalated to another department or treated more seriously. THis is exceptionally dodgy business behaviour and after dozens and dozens of email and lies I get the sense they're hoping I just give up.
There is no other way to contact Marie Mur besides their one customer service email making it impossible to go around the same people who repeadedly evade my requests to have my $500 refunded (which was already promised, along with a gift card I also have not received yet).
Response from MARIEMURAug 15, 2023
Dear Janine,
We deeply apologize for the frustrating experience you've had regarding your PayPal refund. We acknowledge that the refund process has taken longer than anticipated, and this has been compounded by delays in our financial department, given the unconventional nature of the process for us.
Regarding your refund, we'd like to inform you that it has already been processed by our team. We acknowledge the difficulties you've faced while trying to contact us, and we're actively working to improve our customer service channels.
With Love,
MARIEMUR
OL
Olga L.
I made a big purchase that arrived…
I made a big purchase that arrived almost a month late. I was travelling when it arrived, naturally it was the end of the year. When I wrote to you to return you said I couldnt return my items. That they didn't qualify. But most of the items I wanted to return were returnable! I wrote back to you twice but still didnt get an answer back. Very disappointing.
Response from MARIEMURMar 6, 2023
Hi Olga,
We are sorry to hear about the delay in receiving your order and the inconvenience caused by the return process. We understand that you were disappointed with the initial response you received regarding the return of your items, and we apologize for any miscommunication or confusion that may have occurred.
We want to assure you that we always strive to provide the best possible customer service and as per our check, we haven't left any message received from you without a reply. We kindly suggest that you check your spam or junk email folder, as our emails may have been filtered there.
Please note that all orders were shipped out within 10 business days, which is within our standard processing time for large orders, especially during the festive season when we experience higher than normal order volumes.
Regarding the return process, we apologize for any confusion that may have occurred. We do have certain criteria for items that qualify for returns, and it is possible that some of the items you wanted to return did not meet these criteria. However, we want to make it right for you, and we are happy to inform you that you can resubmit your return request, selecting only the items that are returnable, even though the return requests have been submitted more than 14 days from the moment they were delivered.
Please do not hesitate to contact us again if you have any further questions or concerns. We value your business and hope to have the opportunity to serve you again in the future.
With Love,
MARIEMUR
PA
Paula
Low Quality Goods, Predatory Company
Their products are cheap and their return policy is predatory. For the price point, it’s ridiculous that they only give you two weeks from delivery to return a ****ing Christmas present. Now I’ve got $200 worth of stuff my wife can’t wear and they won’t even exchange it. Don’t waste your money on these shysters.
Response from MARIEMURFeb 21, 2023
Dear Paula,
We are sorry to hear that you had a negative experience with our return policy. However, I'd like to clarify that our return policy is in place to ensure the safety and hygiene of our customers, especially for intimate nature products. We cannot accept returns of some products due to health and safety regulations, and we make this clear on our website: Return Policy Page and Return Policy information on the product pages. We understand that this may be frustrating, but it is a necessary measure to ensure the safety of all our customers.
Regarding the time frame for returns, we understand that 14 days may not be enough time for some customers, but we do our best to clearly state this on our website. We believe this time frame is fair and reasonable considering the nature of our products.
As for the products quality, please note that our products are made from high-quality materials and are designed to last. We stand behind the quality of our products and offer a warranty on all of our products against defects in materials and workmanship. We do not compromise on quality, and we are committed to providing our customers with the best possible products.
We apologize for any inconvenience this has caused you and your wife. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team, and we will do our best to assist you.
Thank you for choosing our brand, and we hope to have the opportunity to serve you again in the future.
With Love,
MARIEMUR
