MARIEMUR was born out of our desire to emphasize the authenticity of each person and help them fall in love with themselves as deep as possible. Keeping this wish in mind, our team of fervent designers and masterful artisans creates one-of-a-kind items that will frame your body most alluringly and bring out its unique beauty. We are here to make each day feel more special and each party more fun. Don't let your days be dull. Spice them up with bold looks! We combine tender lace with high-quality leather and daring designs to help you feel more like, well, you. We believe tangling lingerie and bold accessories are about something more than looks. They're about self love and self care. Because, only when you're wearing the items that fit your identity, are you truly taking care of yourself. So don't be shy, add cheeky daring notes to your outfit!
MARIEMUR (mariemur.com) has 279 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
mariemur.com
Website
mariemur.com
Category
Clothing & Underwear
Location
Sheridan, Wyoming
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Items didn’t fit a the extra charges on top once it crossed the border was crazy. So a guy can’t even return them for the right size outfits. Compared to buying with honeybirdette the price is the price even crossing the boarder an of items don’t fit they cover all shipping to send it back till your happy with your purchas. Which is to bad cause I wanted to spend more money at your store
Response from MARIEMUROct 22, 2025
Dear Tom,
Thank you for your honest feedback.
At the moment, free returns are available for all US customers only, but we’re actively considering extending this policy in the future so that customers worldwide can benefit from the same convenience.
Your input means a lot to us and helps us improve — we hope to welcome you back and provide an even better experience next time.
With Love,
MARIEMUR ❤️
TM
Tomasz M.
It is a fourth week i am waiting for…
It is a fourth week i am waiting for this company to send my order. I paid for express delivery. Customer service has no clue what is going On with order delivery. Looks like scam.
Response from MARIEMUROct 8, 2025
Dear Tomasz,
We completely understand your frustration and truly apologize for the inconvenience. The issue with the carrier has now been resolved, and your order has been located. Our customer support team has already reached out to you directly, and we’ll make sure everything is set right as quickly as possible.
With Love,
MARIEMUR ❤️
AM
Agata M.
Awful!
Awful!! Zero customer service, tacky underwear dont deserve to be called lingerie and looks cheap and definetely not worth the money! Zero customer service as well! Avoid!
Response from MARIEMURSep 21, 2025
Dear Agata,
Thanks for your feedback.
We couldn’t find any record of an order, email, or conversation linked to the name Agata Matsson in our system.
However, if there are any issues with a purchase, please don’t hesitate to reach out to our Concierge Service - they’ll be happy to assist you with any problems or questions you may have.
With Love,
MARIEMUR ❤️
DG
David G.
Good luck everyone finding anything in…
Good luck everyone finding anything in size. It’s always XL bras and S panties available….just take it down or put on clearance when you run out. So extremely frustrating trying to purchase a set of anything. Always out!
Response from MARIEMURAug 5, 2025
Dear David,
Thank you so much for your feedback — we completely understand how frustrating it can be when the sizes you’re looking for are out of stock.
Please know that we truly hear our customers, and we’re actively working on improving our stock levels by offering more size options across our collections.
We kindly encourage you to reach out to our concierge service, and they’ll be happy to check the expected restocking dates for any specific items or sets you’re interested in.
With Love,
MARIEMUR ❤️
GB
Gianluca B.
Ordinato 800€ di prodotti il 2 luglio e…
Ordinato 800€ di prodotti il 2 luglio e devono ancora arrivare.. non è possibile contattare l’assistenza. Come posso procedere?
Response from MARIEMURAug 5, 2025
Hello,
Thank you so much for your feedback.
Please rest assured that our customer service team is always available and has responded to your inquiry. Your order has been shipped, and you should have received the tracking details via email — you can follow the progress of your delivery there.
We also see that you selected the Duties and Taxes Unpaid option at checkout. In this case, any applicable customs fees must be paid directly to your local carrier in order for the parcel to be released and delivered. We recommend contacting them with your tracking number for the most up-to-date information.
With Love,
MARIEMUR ❤️
AG
Achiad Gabriel L.
Over Two Months to Arrive and probably…
Over Two Months to Arrive and probably 60m of emailing and phone calls—Never Again
The product took over two months to arrive. The shipping service was appalling, and customer service was completely unhelpful throughout. I wouldn’t buy from them again—or even accept a free item—unless they radically change their logistics. The product is finally here, but yet to unbox. No matter how wonderful, i regret buying from them. Return and refund request sent when product was untraceable were denied.
Response from MARIEMURAug 1, 2025
Dear Achiad,
While we’re relieved to hear the product has finally arrived, we deeply regret that the journey to get there left such a negative impression. Your feedback has been shared with our team, and we’re actively working on improving our logistics and support processes to ensure situations like this don’t happen again.
With Love,
MARIEMUR ❤️
MA
Matth
🚩 AVOID AT ALL COSTS - 33 DAYS AND STILL NO DELIVERY 🚩
🚩🚩 I'm writing this review on July 1st, 33 days after placing my order on May 29th. MARIEMUR promised 8-10 business days delivery.
We're now at 24 business days and I still don't have my package. This is beyond unacceptable for any brand, let alone one calling itself "luxury."
The timeline speaks for itself and it's absolutely shocking. It took them 11 days just to create a shipping label. ELEVEN DAYS.
Then another 8 days to actually get the package to the shipping facility. That's 19 days just to get my order out their door. For reference, other lingerie gets packages to my door in my countryin 2-3 days total.
🚨 The tracking went dark on June 26th and hasn't moved since. When I contacted support, I got the usual copy-paste responses about how "the carrier is slow" and "please be patient." This isn't a carrier issue - this is MARIEMUR's complete failure to manage their logistics. I paid €121 (including duties) in shipping costs for this nightmare.
Customer service is absolutely useless. They offered me a $40 gift card as compensation, which is insulting. I don't want credit to shop with a company that can't deliver what they promise. I want my money back. When you advertise 8-10 business days and take over a month, that's false advertising.
🚩 For context, I regularly order from actual luxury lingerie brands. None of them have ever taken more than 1 weeks to deliver internationally. MARIEMUR is in a league of their own when it comes to poor service.
Save yourself the headache and order literally anywhere else. There are dozens of better lingerie brands that actually know how to run a business in 2025. MARIEMUR is amateur hour disguised as luxury, and their shipping process proves it.
Still waiting as I write this review... 📍
Response from MARIEMURJul 11, 2025
Dear Matth,
Thank you for your feedback, and we’re truly sorry for the frustration caused by the delay.
We understand how upsetting this experience must have been—especially when expectations weren’t met. Please know that our team did everything possible to ensure your order was delivered, and we’re glad to confirm that it has now successfully reached you.
We still sincerely apologize for the extended timeline and any inconvenience this has caused. While delays are sometimes out of our control, we fully understand they should never impact the quality of service you receive.
With Love,
MARIEMUR ❤️
CH
Charlie
After placing an expensive order
After placing an expensive order, I was surprised to learn that additional duties and taxes would be required upon delivery — something that was not clearly communicated at checkout. Despite reaching out multiple times, the company failed to provide a concrete delivery date even after the promised delivery window had passed.
When I asked for a refund due to the delay and unexpected costs, they refused to process it immediately, instead advising me to "refuse delivery" — without guaranteeing a proper return or refund timeline!
A customer should never be left unsure about extra charges or forced to chase a refund because of the seller's logistics problems!
I regret trusting this company and would not recommend it to anyone expecting transparency, responsibility, or proper customer support.
Response from MARIEMURApr 30, 2025
Dear Charlie,
Thank you for your feedback, and we’re truly sorry to hear about your disappointment.
We understand how frustrating it must be to face unexpected duties and taxes, especially after placing a high-value order. However, we would like to clarify that our website clearly states at checkout that duties and taxes may apply for non-U.S. customers and are the responsibility of the recipient. This information is disclosed to ensure full transparency before the order is completed.
Regarding the delivery delay — please rest assured that our team has been actively monitoring your shipment. We’ve also contacted the logistics provider directly, and unfortunately, they confirmed that the parcel cannot be stopped or recalled while in transit. For this reason, we advised you to refuse delivery if you no longer wish to receive the order. Once the parcel is being returned to us, we will promptly issue a full refund, as per our policy.
We hope you understand that issuing a refund before receiving the returned package is not standard practice, as it leaves room for complications if the item is accepted later. Our aim is to ensure a fair and secure process for both sides.
While we regret that your experience didn’t meet your expectations, we’re still here to assist and ensure this matter is resolved as smoothly as possible.
With Love,
MARIEMUR ❤️
