Davina A.
Poor quality Elena Dress
Purchased a dress (Elena - still showing on website) and when it arrived, the quality was awful. In short it is described as being Linen& Cotton blend but when it arrived it was very poor quality as it was 100% Polyester. It is for this reason I requested on at least communications a return label to send it back and request a full refund. To date no reply to communications and no return label so that I can get a full refund. Regardless of returns policy they quote to other people, I am entitled to a full refund as item description does not match with what I have received. I have supplied picture evidence to support this. So at this time I am giving a few more days then will be following up via Trading standards. My rights for this online purchase are not being adhered to, once I receive my return label and full refund I will update this review.
Response from Mariam's CollectionJul 20, 2026
Assalamu Alaikum dear sister, Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience, and especially sorry that you feel your emails have not received the attention they deserve. At Mariam’s Collection, we take the accuracy of our product descriptions very seriously. We will review all the relevant information as quickly as possible, including the product details, material specifications, and the evidence you have provided. If we find that any information on our website is inaccurate, we will correct it immediately. Transparency and honesty are values we are committed to upholding, and we appreciate you bringing this to our attention. We are also concerned to hear that you have not received a response regarding your return request. That is not the level of service we strive to provide, and we sincerely apologize for the frustration this has caused. Please contact our Customer Service Manager via WhatsApp at +1 555 870 3890 with your order number so we can locate your case immediately and investigate it without further delay. If you would like your case to receive further review, you are also welcome to contact our General Manager, Jamila, directly at [email protected]. She will personally review your case, including all the information and evidence you have provided, and do her very best to ensure your concerns are carefully considered and addressed, in shaa Allah. Thank you again for your patience and for giving us the opportunity to investigate this properly. Feedback like yours helps us improve, and we remain committed to providing accurate product information, transparent communication, and a better experience for every customer. May Allah bless you and your family with ease, goodness, and barakah. 🤍 Mariam’s Collection Team