Barry B.
Total waste of money and time
I placed an order for two rings. First was ordered as UK size R, this equates to a US size 8.8. The second ring was ordered as a UK size Q, this equates to a US size 8.3. Although orded as UK sizes, they were actually made to US sizes 8.5 and 8 respectively, obviously this means they were too small. I contacted the company and was advised as they were purchased in a sale that returns and refunds wernt available to me, they offered a 15% refund as a gesture of good will. Doesn't seem like much good will when I order UK sizes as per their website and receive rings smaller than ordered. I Sent several emails, they had no intention of rectifying the issue beyond the 15% originally offered. I have taken this as how can someone in the UK fight a company based and covered by US legislation. I purchased a ring resizer in an attempt to make the ring big enough to wear, however the ring just splintered into many peices, it appears to be made of a very little material with a resin coating to make it look shiny. So not just poor service but the manufacturing quality is very poor. I believe this could have shattered while wearing if there was any impact on it so totally unsuitable for anyone that is carrying out any manual physical work. My lesson learnt. Certainly wouldn't be buying such poor quality rings from a poorly rund Web based business.