Marco Voletti JewelryReviews of marcovoletti.com

Hard to believe all these glowing reviews. This place does NOT honor their so-called LIFETIME WARRANTY—- BEWARE. Their prices are ridiculous compared to the cheap rings they sell.

Refused to refund Bought a ring and within days of receiving decided to return, first they gave an option to send return details or get a replacement. I declined the replacement then they switched up and tried to get me to keep it saying they're a small business and even after declining they refused to send the return details so we could not return it nor are we able to get our money back. But I highly advise that you do not buy from them!

The customer service is useless. I don't have my order and they don't reply to my emails at all. I would never recommend this business to nobody. I ordered a ring and the shipping company came to my house and left saying the apartment only start at 5 so they left my number is 4 on the other side of the dang building it’s been 5 weeks now no ring and no money back. Customer service sucks they need to call that company get my ring back and go through a different shipping company but they are not doing anything to help at all. So I hav no ring and it’s way past my wedding date to have it and I don’t have my money for it I’m so sad and hurt right now do not buy from this company.

Terrible! I have placed an order, they have taken my money. The tracking does not work, their customer service is useless. I don't have my order and they don't reply to my emails. I would never recommend this business.

Incorrect sizing and no understanding of the difference between UK and US sizes. I bought a pair of rings a couple of months ago, both came sized down to the nearest US size so didn't fit. I tried to discuss this with them and initially got told to live with it. After leaving 1 star reviews they decided to start offering fixes. They sent a pair of new rings but again sized down to the nearest US size. We had emails going back and forward trying to explain the issue. My first concern was if they size down to the nearest equivalent then it will often be too small, if they were to size up then I could use a silicon insert to adjust the size down. So they agreed to send me what they think is the correct ring size and this time they sent me some self adhesive pads to size it down. Yes you've guessed it, they still sent the ring sized down to the nearest US. During all this I have bought 2 different ring sizing sets to make sure the information coming from me was correct, I've also tried several ring conversion charts found online to cross reference my findings. I have since bought rings from a trustworthy UK shop and these were exactly the sizes we tried to purchase from this company. I have considered increasing my star rating because after my first review they did give me a refund, initially just a percentage discount, then we received a full refund, so that part worked out eventually but only after the review and not after my initial complaint so I feel I should leave it at 1 star because of all the guidance I gave them about how they might fix the issue, not once did they have a suggestion on how they might rectify it and thats a real shame as the rings look lovely and if only we had ended up with one each then I would have happily increased my score as the rings alone without the hassle and time factor would have got 5. My hope is that eventually they will realise and either change their website to sell only in US sizes as thats seems to be how they are made or adjust the manufacturing to actually make the ring sizes they claim to sell. They have been polite throughout the saga, but not proactive enough to understand and offer a suitable fix.

Just want to update potential buyers. The rings are mass produced in China and not hand crafted. Found the same ring elsewhere at a fraction of the cost. Do your research before you commit. I fell for the great advert like most and paid over triple the price for a ring sold by many. Take a pic of the ring you like and do a Google search of the image and you will find it much cheaper. I hate being ripped off and just want to warn others.

Horrible experience! They jist want your money! Sent me a ring thebwrong size, said they will replace it with thebright size. Had me send receipt, photos and size. Afterbseveral emails they said they will send the proper size but I had to pay $39 shipping! Why would I pay more money for their mistake? A few weeks later I get an email from a different person with the company and do all the same things. They finally agree to send me a new ring and then say we need a photo of thebring with the size rag on it. It didn't come with a size tag on the ring! Well, then we can't replace it!

Rings are sized incorrectly and mass made. From China. Customer service refuses to exchange or refund saying they were clearance. Even though the rings were the wrong size. However there was absolutely no info on the site saying this and the entire site was marked buy one get one free. Steer clear of this company. You’ll just get the runaround. This company stole my money and did so by obvious deception on their site.