Maple PrimeReviews of mapleprime.com

Response from Maple PrimeJan 19, 2026

We’re very sorry to hear about the delay and understand how frustrating it is to be waiting this long for your order. That’s certainly not the experience we want for our customers. We’re glad we were able to reach out to you directly so we can review your order and provide the best possible solution. While shipping delays can sometimes occur with the carrier, we always want to make sure our customers are supported and taken care of when this happens. Thank you for bringing this to our attention and giving us the opportunity to assist you further. Your satisfaction truly matters to us, and we’re committed to resolving this for you as quickly as possible.

Response from Maple PrimeJan 19, 2026

We’re truly sorry for the frustration this situation caused, and we completely understand why this would be upsetting — especially after experiencing delivery issues more than once. That’s not the experience we want for any of our customers. We’re glad we were able to connect with you directly and review your case, and that we could reach out to provide a solution to move things forward. While shipping delays or losses can sometimes occur with carriers, we always want to make sure our customers are taken care of when something goes wrong. We appreciate you bringing this to our attention and giving us the opportunity to assist. Your feedback is important to us, and we’re continuously working to improve both our service and delivery experience.

Response from Maple PrimeJan 19, 2026

Thank you for taking the time to share such detailed feedback — we truly appreciate it. We’re very sorry to hear about your experience and that the product did not meet your expectations, especially regarding the packaging, leakage, and how the fragrance performed compared to what you’ve tried before. We want to assure you that we only sell authentic products and we would really like the opportunity to review this more closely and make things right for you. Occasionally, issues during transit (such as temperature changes or handling) can affect packaging and even the initial spray experience, but a leaking or opened bottle is definitely not the experience we want any customer to have. Please reach out to our customer support team directly with your order details and, if possible, photos of the item you received. This will allow us to verify what happened and offer you the best possible solution, whether that’s a replacement or another form of resolution. Your satisfaction is very important to us, and we’d truly appreciate the chance to assist you further.

Response from Maple PrimeJan 5, 2026

Thank you so much for your kind feedback! We’re happy to hear you had a great shopping experience and that your order arrived quickly and well packaged. We truly appreciate your support and hope to serve you again soon.

Response from Maple PrimeDec 18, 2025

Hello, Thank you for your review. We’ve verified your order and would like to clarify that the product you selected is sourced from a specific supplier and is advertised on our website with an estimated shipping timeframe of 1–2 weeks. Based on this timeframe, your estimated shipping date is set for December 26, 2025, at the latest. We apologize for any confusion this may have caused and understand how important it is to have clear expectations. If this timing was not clear at the time of purchase or is not convenient for you, please feel free to reach out to our support team. We truly appreciate your purchase and will do our best to further assist you in any way possible.

Response from Maple PrimeDec 23, 2025

Thank you so much for your feedback! We truly appreciate your patience, and we’re glad to hear that the product arrived in perfect condition and that you were satisfied with the packaging. We’ll continue working to improve delivery times while maintaining the quality you experienced. We hope to serve you again soon!

Response from Maple PrimeDec 15, 2025

Thank you for your fun and detailed review! We’re delighted to hear how much you love Swiss Arabian Vanilla 01; it sounds like it truly makes an impression.

Response from Maple PrimeDec 15, 2025

Thank you for your wonderful feedback! We’re thrilled to hear that your order arrived quickly and safely. We can’t wait to have you shop with us again soon!