Johnathan G.
Very disappointed
The good: * My package did eventually arrive. * The fragrance was authentic. * I was compensated with 15% off my order because of the delay. The bad: I ordered Sospiro Vibrato from Maple Prime on September 20th, and my order wasn’t shipped for 9 days. During that time, I tried contacting Maple Prime multiple times by phone, text, and email, but received absolutely no response. It felt like it was physically impossible to get in contact with anyone. When you’re spending a significant amount of money with a company, I believe there’s a responsibility to keep customers informed, especially when an order is taking considerably longer than expected. For those 9 days, I had no idea where my order was or whether it was even going to arrive. Eventually, after 9 days, they contacted me by text and told me that my order would be shipped that day. The package then arrived 6 days later, meaning the entire process took 15 days from ordering to delivery. My overall experience was honestly quite frustrating, mainly because of the lack of communication and the long wait time. When I placed my order, the receipt stated that orders would take 3–4 days to ship, so that was the timeframe I reasonably expected. I’m glad the fragrance was authentic and that I was eventually compensated 15%, but the communication during the process was extremely disappointing. My advice to Maple Prime: be more transparent about actual shipping times and, most importantly, make sure customers have a reliable way to contact you when there’s an issue with their order.
Response from Maple PrimeOct 5, 2026
Thank you for taking the time to share such detailed and honest feedback. We truly appreciate it. 💙 We’re glad your order eventually arrived, that you received an authentic fragrance, and most importantly, that the quality met your expectations. We’re very sorry, however, for the long wait and especially for the difficulty you experienced trying to reach us. We understand how frustrating and concerning that must have been. Your feedback is genuinely valuable, and we’ll absolutely take it into consideration as we work to improve our communication, transparency, and overall customer experience. Thank you again for giving us the opportunity to do better.