Maple PrimeReviews of mapleprime.com

Response from Maple PrimeFeb 16, 2026

Hi, thank you for sharing your feedback. We’re sorry for any frustration caused by the delay. We were able to reach out and explain that this item required a specific processing time prior to shipment. After reviewing the details together, the order was canceled per your request. We appreciate you taking the time to share your experience, and we wish you the best moving forward.

Response from Maple PrimeFeb 6, 2026

We’re very sorry to hear about your experience, especially as this was your first order with us. We understand how frustrating this must have been, and we appreciate you taking the time to share your feedback. Regarding the first item, it was available but required additional processing time, which unfortunately did not work within your expected timeframe. Once you contacted us, we were happy to issue a refund for that item. As for the second item, we sincerely apologize for the shipping issue and for any confusion around delivery timelines. While we do not offer overnight shipping, expedited shipping was applied to help shorten the delivery time to approximately 2–3 business days once the item ships. We understand how this situation could feel disappointing, and we’re sorry for any miscommunication. We have reached out to you directly with a special compensation offer as a gesture of appreciation for your patience. Your experience matters to us, and we would truly like the opportunity to make this right.

Response from Maple PrimeFeb 5, 2026

Thank you so much for your lovely review! We're thrilled to hear you're enjoying the fragrance.

Response from Maple PrimeFeb 5, 2026

Thank you so much for your kind words and continued support! We're thrilled to hear your orders arrived safely and that our team could assist with any issues. We look forward to serving you again soon!

Response from Maple PrimeFeb 5, 2026

Thank you for your wonderful feedback! We're so glad you found the fragrance you were looking for and that everything arrived perfectly. We can’t wait to welcome you back soon!

Response from Maple PrimeFeb 5, 2026

Thank you for your review! We're glad you enjoyed the great price and speedy service. We appreciate your support!

Response from Maple PrimeFeb 5, 2026

Thank you for your kind words! We're thrilled to hear you had a positive experience with our customer service. We’re always here to help!

Response from Maple PrimeFeb 1, 2026

Thank you for your positive feedback on our fast communication and great packaging. We look forward to serving you again in the future!