ManyChatReviews of manychat.com

They couldn’t solve my problem in October, and didn’t notice me for any updates. They kept charging me $25 for 5 months and refused to refund me. They can literally see I didn’t even use their platform for months ( didn’t even open it) and still said they can’t refund me. Such a shame.

I am writing this to formally register my deep dissatisfaction with ManyChat’s services and what I can only describe as non-existent technical support. For the past three days, I have been unable to send urgent messages to my clients, causing significant disruption to my business operations. Despite marking my request as "Urgent," the experience has been a cycle of incompetence: Ineffective AI Bot: I was forced to answer dozens of repetitive questions that led to absolutely no resolution. Evasive Human Support: The operators provide canned, standardized responses. I have been repeatedly asked for screenshots that had already been provided, proving that the agents are not even reviewing the history of the ticket. Absurd Explanations: In the latest response, I was told that the reason I cannot send messages is because I am—astonishingly—sending messages. This level of technical "reasoning" is unacceptable and insulting to a paying customer. There has been zero effort to understand the specific nature of my problem or to provide a personalized, effective solution. Instead, I am met with a lack of empathy and a total disregard for the urgency of my situation. I am documenting this experience not only as a demand for an immediate and real solution but also as a warning to other businesses about the risks of relying on a platform that leaves its users stranded when they need help the most. I expect a human response from someone capable of actually solving this issue immediately.

Tried to upgrade to pro from essential But the card didn’t go through. Then bam it went back to free when I still have 10months left on my essential membership. I contacted support and they are telling me that it was done automatically due to insufficient balance. When I know but this should have put me back in essential not free. Been so long with customer service and nothing has been done, really more of a scam £160 down the drain basically not useable. Customer service non existent they’re not even replying anymore.

They scammed me out of a lot of money, then deleted my program even though I still had a lot of money left. They don't even have a support channel. It's really terrible.

Absolutely Terrible experience doesn't work extremely frustrating

ManyChat rende praticamente impossibile cancellare l'abbonamento e rimuovere il metodo di pagamento. Ho un piano scaduto ("Expired"), ho inviato richiesta di cancellazione, eppure continuano a tentare di addebitare la mia carta senza il mio consenso. Non esiste un modo chiaro per scollegare la carta di credito dalla piattaforma. Il pannello mostra il piano come scaduto, ma il sistema continua a processare tentativi di pagamento. Questo è inaccettabile e rasenta la pratica commerciale scorretta. Ho contatti oltre il limite (29/25), automazioni bloccate, servizio di fatto inutilizzabile — eppure vogliono ancora i miei soldi. Nessun supporto reale, solo messaggi automatici. Sconsiglio vivamente ManyChat a chiunque. Quando un cliente vuole andarsene, deve poterlo fare senza dover combattere. Questa è una dark pattern da manuale.

Extremely poor, none functional as admitted via their support case. Open issues with the application that aren’t resolved

Okay, so I linked my Insta hoping to use their automated welcome messages, but it's been a total nightmare. First off, the automation never worked right, even though I know my way around Meta APIs and Instagram APIs and permisions.. Because it didn't work, I lost a bunch of potential buyers I couldn't respond to. And their support team? Forget about it! Took them like 3-4 days to reply by email. Seriously, they need to get their support department together and offer live support with real agents, and maybe use some AI tools like Intercom. Now my trial's over, the automation never worked, and they're trying to charge me $150! It's a bummer to see such a bad customer experience, especially since I've been in this industry for over 7 years.