ManyChatReviews of manychat.com

I Subscribed to ManyChat on July 9th, 2026 and quickly needed to upgrade my subscription to Pro. I did that and paid for 2500 contact overages over my 2500 limit. Then I sat and waited until August 9th for the subscription limit to reset. It didn't! When I connected with their ChatBot, it said they should have reset on August 8th Not only did it not, reset, but it sent out partial automations (it did this the entire time) which were actively detrimental to my brand because people were just left hanging. But they are actively now sending out partial automations that I have asked to not be active on my account any longer. What is more: ManyChat charges you for anyone who DMs you. So my very best friend who messages me on the regular, my contacts that I got myself...oh yeah, ManyChat bills for that. They charge you for support and then it's terrible. They don't reply. it feels very much like "we're the only ones who can do this, and we've got you locked into a year-long subscription so HAHAHA". I've emailed and given then 48 hours to refund my subscription and get the heck out of my IG account before I dispute the charge with my credit card company. This is not an inexpensive service and they bleed you dry for ANY message that comes into your account, even ones that have nothing to do with them, the account doesn't automatically reset, there is no way to cancel your account "manage" your account only give you the option to upgrade, they email constantly to upgrade, but thank God I didn't, I'd been in for even more with what feels really spammy.

Not only did they deliver less than 10% of the advertised number of followers they also took money from my account 6 months after cancelling and never paid the refund they promised. They also never respond to messages or email. You figure which is worst. Don't go anywhere near this business. I have also reported manychat for fraudulent activity.

I had a disappointing experience with the ManyChat Affiliate Program. After generating referrals, my commissions were removed before payout, and my affiliate account was terminated without a clear explanation. Communication regarding the issue was also unsatisfactory. Based on my experience, I cannot recommend their affiliate program.

0 out of 5 stars — if that were an option I started using ManyChat three weeks ago to grow my Instagram presence. ManyChat markets itself as a "trusted Meta Business Partner" — a claim I now view with serious skepticism. Shortly after integrating ManyChat, my Instagram account was flagged for "suspicious activity" and is now undergoing a forced account clean-up that is removing posts dating back to 2017. Instagram's own support team has confirmed they can find no bugs or issues on my profile — despite the fact that I am Meta Verified. The only variable that changed in the weeks before this happened was ManyChat's integration with my account. I am now out the cost of a subscription, and far more importantly, I am at risk of losing an Instagram account I have maintained since 2013 — nearly a decade of content and community, potentially wiped out because of a third-party tool that was supposed to help me grow, not put my account in jeopardy. To make matters worse, ManyChat's support is effectively unreachable. There is no meaningful way to get a real response when something goes catastrophically wrong, which is unacceptable for a platform that positions itself as an official, trusted Meta partner. I cannot in good conscience recommend ManyChat to any creator or business who values their account's integrity. If you have built something over years, think twice before connecting it to this platform.

A terrible service; there are much cheaper and more effective ones out there. They constantly try to charge you, and it’s impossible to cancel the subscription until the cancellation window (a month) arrives—and all the while, they keep trying to take your money.

Great product, horrible billing plan. I have no contacts, I deleted every single one and they try to charge me $45 and charged me without even knowing for months. I cancelled it.

Asco es lo que da, ¿me estás diciendo que pago un plan de 17 EUROS AL MES y no me permite utilizar un simple nodo de ''Solicitud externa''? Totalmente lamentable y vale más la pena hacerlo a través de Meta for Developers que pagar 40 euros al mes por el plan pro.

Terrible support and a horrible platform. They caused my company losses amounting to hundreds of thousands of dollars. They banned my account twice in a row, including all of my PRO plan accounts, right in the middle of active campaigns with over $5,000 per day in ad spend. To make matters worse, their support response time was unacceptable. Even after marking the issue as Critical, I waited more than 10 hours without any response while my business was being severely impacted. Based on my experience, I cannot recommend ManyChat. If your business depends on automation, I strongly suggest choosing another platform rather than relying on a service that can suspend your accounts without warning and take so long to provide support during a critical situation.