ManyChatReviews of manychat.com

They stole money from my card today. Have emailed them several times to get their help as it's quite difficult to get to use. And to say "stop trying to charge money" You should be ashamed of your self!!

We’ve been using ManyChat for our Instagram integration, and it's been a disaster. Their platform recently deleted our entire inbox with over 30,000 sorted opportunities – a massive loss in potential for an 8-figure company like ours. This disruption has put our business on hold, and their "support" has been worse than non-existent. They offer no live chat or direct support, only slow email responses that are useless in urgent situations. ManyChat is also far from user-friendly; navigating its settings feels clunky and outdated. If you’re a serious business, be prepared for unreliable service and zero support when you need it most.

Today I received an email from Many Chat asking me to “rate them” showing stars at the bottom of the email, clearly it’s because of all of the poor reviews they’ve received. Well, they’re deserved! Their customer service is THE WORST! It takes 4-5 business days to receive a response and their assistance is no help, ever. Their training material is outdated, so not helpful to the user. I had to hire an outside company (the one that originally sold me on this tool) to help me set up more complicated automations. They rely on influencers to promote them and then do nothing to assist their customers. They also don’t disclose that Meta does NOT endorse their auto reply in comments if your account has a large volume of replies - in fact it marks it as spam and stops working properly! The automations are a time saver (if they run as intended) and are valuable but it’s a terribly run company! They make their money month after month but do very little to support those paying their bills, and now send a “funny email” asking for a review (look at the dates on all of these reviews). Focus on your customer service and your reviews will improve organically! SHAMEFUL!

Poderia ter um suporte via chat ao vivo com atendimento humano. Poderiam se preocupar com o atendimento especializado para os brasileiros. Tenho certeza que deve ser de onde vem a maioria dos usuários. O fórum é péssimo e não resolve problemas pendencias que surgem de forma inesperada.

bad customer care

I’ve had the absolute worst experience with ManyChat, and I feel compelled to warn others before they fall victim to the same deceptive practices. Over the past few months, I have been dealing with unauthorized charges, duplicate billing, and a complete lack of action from ManyChat’s support team. What started as a simple trial has turned into a frustrating battle to stop them from charging me for services I never wanted or agreed to. Here’s my story: I initially signed up for ManyChat to try out their service. I subscribed to one Pro account, intending to test it for a month. However, what happened next was nothing short of a scam. Not only was I charged for that one account, but ManyChat somehow duplicated my account and began billing me twice every month for services I did not sign up for. I never agreed to open a second account, nor did I authorize these duplicate charges. It’s clear that something is deeply wrong with their billing system, and it’s taking advantage of consumers. Despite my continuous efforts to contact their support team, the response I received was completely inadequate. ManyChat ignored my concerns, and when they did respond, they kept insisting that I had signed up for multiple accounts. This is absolutely not true. Why would I need two accounts for the same service? It doesn’t make any sense, and instead of taking my concerns seriously, they just brushed me off and continued charging my account. To make matters even worse, I no longer have access to the account. ManyChat has blocked me from accessing the account while continuing to debit my card. I have no way to manage or cancel the subscription myself, and their support team has done absolutely nothing to rectify this. They refuse to cancel my subscription despite the fact that I’ve been locked out of the account. This is not only unprofessional but feels like a deliberate tactic to keep billing me without providing any service. The situation has escalated to the point where I’ve had to take drastic measures just to stop the scam. I’ve canceled my card, but this should have never been necessary. ManyChat should have taken immediate action when I first raised the issue. Instead, they continued charging me, showing a blatant disregard for customer concerns and rights. Their customer service is, quite frankly, the worst I’ve ever encountered. I’ve repeatedly asked for explanations and a refund for the unauthorized charges, but all I get is a generic response saying everything is correct on their end. Nothing is correct! They’ve duplicated my account, locked me out, and kept debiting me month after month for a service I didn’t ask for. They refuse to take any responsibility for their actions, and I’m left to deal with the mess they’ve created. ManyChat’s billing practices are not only unethical but borderline fraudulent. They’ve made it impossible to cancel the service, blocked access to my account, and continued charging me without my consent. This is a serious violation of consumer rights, and I’m determined to make sure no one else falls into the same trap I did. If you’re considering using ManyChat, think again. Their platform may seem appealing at first, but their shady billing practices and non-existent customer support are not worth the headache. I would strongly advise against using their service unless you want to be scammed out of your money, ignored by their support team, and left with no way to stop the charges. This entire experience has been incredibly stressful, and I’m beyond frustrated with how ManyChat has handled the situation. I’ve reported them to the relevant authorities and will continue to escalate the matter until I get a full refund for the unauthorized charges. Avoid ManyChat at all costs if you value your money, your time, and your peace of mind. This company does not care about its customers and will continue to take your money without delivering on its promises.

This is a very confusing tool. It tries to do so many things at one time making it really hard to use. I am not switching to another tool because I already have so many posts using it but if I were you I would find a tool that is less complicated.

no support available- I am still unable to connect to my fb even though it says it is connected