Jorge
This rating is regarding my Office Hour…
This rating is regarding my Office Hour Session (30min on Feb26). The reasons why I out 2/5 is because when I tried to log in via Atlas I couldn't because it wasn't available in my profile, I had to call customer service to get this fixed. At the end I lost 10 minutes which wasn't my fault. The professor was excellent and he gave me 5 more minutes so I appreciate it.
Response from Manhattan PrepMar 12, 2019
Hello Jorge, I'm sorry to hear about the technical difficulties; I understand that one of our Student Services team members contacted you regarding the situation and set you up with another full extra session to make up for the lost ten minutes (be sure to take advantage of that while the course material is still fresh). Occasionally technical issues do cause a bump in the road, and while I don't know the genesis of this particular problem that you experienced, we always try to rectify a situation where a student felt short changed. We hope that the rest of your time with Manhattan Prep was more than a two-star experience, and hope that you might reconsider your evaluation after taking advantage of the free make-up session. If there's anything else you would like to discuss, please feel free to reach out to our team at [email protected]. Best of luck in your remaining GMAT journey! Shan
