MangomintReviews of mangomint.com

I love many so many things about Mangomint --the all in one platform, automated flows, the interface, the US-BASED CUSTOMER SERVICE IS FAST AND THE PEOPLE ARE THE BEST--TRULY, but I do see a few shortcomings in relation to healthcare/medspa— first and foremost we need a section added in the patients' profile where we can enter the good faith exam date, and the system will alert us when that exam expires after 1 year. This is a huge, huge, huge piece that is missing for me. This good faith exam is what allows us to legally practice and provide services for patients. Without a good faith exam, us RNs are practicing medicine without a license. Without proper tracking and an alert, it's easy to miss this exam expiring. TSecond, a spot where we can enter expiration dates for our medications, and there will be an alert when they are expiring within three months. Oh! And when our medical director signs off on our charts, it lists the chart/form under the date it was CO-SIGNED by the doctor, not the service date, which could be months later. Just not good for patient care, and gets very confusing.

I absolutely LOVE Mangomint! I have tried Booker, Vagaro, Styleseat, Acuity, Phorest, Zenoti, Meevo 2, Wellness Living, and Aura Salon. Mangomint has all the bells and whistles, and has NEVER crashed! The interface is smooth, glitch free, and not complex to learn. Most importantly their customer service support is top tier. They respond same day, and they actually follow up on your questions and concerns. A major plus is that they actually listen to their beauty professional subscribers and actually implement feature request!!!! I love how they have treated us over the years. One year I left to go to Booker, and switched right back to Mangomint a year later. I don't have the capacity to allow a software to make business ownership more difficult. Work smarter not harder. They've sent a representative to my salon and gave us merch and sent us cookies. They really value their beauty professional subscribers.

I loved Mangomint, but their few critical bookkeeping flaws make it impossible to trust them. If you use mangomint, I highly recommend keeping a paper documentation of DAILY sales and transactions, because mangomint is NOT reliable and WILL screw you if you are not careful. For example, whenever I have a transaction I need to void, they have now made it extremely hard and confusing to keep track of everything. Back then I was able to void, refund. Done deal. And it gets updated on all reports, payroll, etc... It was clean and simple. Now they introduced multiple refund types, making it hard for our older staff to decipher what to do in what scenario. And now, the refunds, clawbacks are NOT reflected on the administrative side. Meaning sales report, sales summary, payroll report - none of these truly reflect how much money I'm actually losing and earning. I only found out because I keep a paper trail of each day's transaction. Had I not done that, I would have been paying extra to my employees. It basically forces me to manually remember and account for all refunds and clawbacks that happened in a particular pay period. That's just the most recent problem in a string of other issues. Every time there is a daylight savings change, we have to remember that any sales that happen after 7pm gets counted towards the next day. Come winter time, I cannot possibly keep track of it. I know how much I theoretically earned for the day, but my bank deposit shows something else. I go by feelings now. This deposit "FEELS" right, this other deposit "FEELS" wrong. Because to actually know what sales each deposit composes of, I have to sort transaction by transaction, AND remember to account for each individual credit card fees. They take out credit card fees in a way that is super confusing to understand too. No easy way to see how much I'm actually being charged for, and it is incredibly difficult to keep track of what is true. Some days I'm being charged $40, other days I'm being charged over $120, over days that have comparable sales numbers. Mangomint used to be really dependable, but somewhere along the way they have forgotten what made their software so much better than their competitors - simplicity. I can say their customer support is friendly. But I think most of them are newly hired because when I complain about how it used to be, they would say "it was always like this" and that is just not true.

Everything about changing to Mangomint has been positive, so much support. I wish I had switched a long time ago.

SO far i have had a great experience with Mangomint! Super easy to switch over from other softwares and super easy to use! The mangomint team has been so helpful with all of my questions and they are very quick!

Per usual, Mangomint hires the kindest and most helpful humans! Sophia was so great. She really allowed me to give her a snapshot of our little hair bar and she helped me tremendously today! Sophia also identified ways for me to do what I want to do without having to spend more. To be clear? It would be worth spending more, if I needed certain add-ons to my subscription! Yet, in this case, she really heard the needs of my team and I and delivered allowing me to find other ways to achieve my goals. I tell people all the time how Mangomint is the best - and mainly because of their chat support AND their willingness to listen to feedback and make their software even better for today's stylist and salons!!

They have been incredibly easy and responsive to work with. Although there are still some features we would like to see on the platform, it has been very user friendly, efficient, and has a clean look. I love the customizations that are available for a variety of clinic types. We've been very happy to use MangoMint thus far and would highly recommend.

Mangomint is truly a dream. The seamless housing within your own website is easy for clients to use, and keep them on your website, and not someone else's. For the back end, it is very easy to navigate and utilize. If you have any questions, you will be met with the best customer service that I have ever encountered.