ManekicasinoReviews of manekicasino.com

Response from ManekicasinoOct 28, 2023

Hello andris lapsa, We're truly sorry to hear about your disappointment. We understand that gambling relies heavily on luck, and outcomes can vary significantly. It's important to note that our casino maintains a high Return to Player (RTP) rate to provide a fair gaming experience. While it's unfortunate that you didn't have a positive experience with your free spins, we encourage you to explore different gaming strategies. Our diverse selection includes live games, alternative game types, and games from various providers, which might offer a different gaming experience. Sometimes, a change in strategy or trying out different games can lead to more favorable outcomes. We genuinely hope you give us another chance to provide you with an enjoyable and rewarding experience. If you have any specific game preferences or need assistance with choosing a game, please feel free to reach out to our support team in live chat. We're here 24/7 to help. Sincerely, Maneki Casino

Response from ManekicasinoOct 27, 2023

Hello Polly, We deeply regret the inconvenience you faced regarding your recent withdrawal attempt. We've carefully reviewed your account, and we are pleased to inform you that your withdrawal has been successfully processed. We genuinely apologize for the lack of assistance you experienced from our support team. To avoid any similar incidents in the future, we recommend you use the Bank Transfer as an alternative payment method in case any tech issues occur. Thank you for your understanding and patience. Your satisfaction is our utmost priority, and we're here to assist you at every step. Sincerely, Maneki Casino

Response from ManekicasinoJul 14, 2023

Hello, Giuseppe We sincerely apologize for the inconvenience caused, and we would like to extend our apologies for the situation you have experienced. Please be assured that we take your feedback seriously, and we are committed to addressing your concerns promptly. We understand that you encountered difficulties with our support team, and we deeply regret any delays or lack of response you may have experienced. Rest assured, we will thoroughly investigate this matter and ensure that all relevant departments are informed about your feedback. To assist you further and understand the issue with your withdrawal, we kindly request you provide us with your full name and email associated with your account. This will allow us to review your account details and investigate what might have gone wrong with the withdrawal process, especially since you mentioned that your account has been verified. Use this email address to provide the information: [email protected] We genuinely appreciate your patience and cooperation. Once again, we sincerely apologize for any inconvenience caused. Thank you for bringing this matter to our attention. We value your feedback, and we will take the necessary steps to address the issues raised. Sincerely, Maneki Casino

Response from ManekicasinoJun 23, 2023

Hello, Chillzone31 We apologize for answering in English. Thank you for your feedback. We appreciate the opinions of our players regarding the games that we propose. As you know, gambling is a game of luck and there are no guarantees. Yes, the more you play, the more opportunities you have at getting to the Jackpot, however, it is still not guaranteed. The RTP can vary from game to game, but still, it's high and also depends also on many factors like the sum of a single stake or general game strategy. We would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know. Sincerely, Maneki Casino

Response from ManekicasinoJun 23, 2023

Hello, Alicia Marsdin Thank you for putting this together. We are sorry to hear that you have had not the best experience that we tried to provide you. We completely understand your disappointment. Yet, as you know, passing the verification is part of the withdrawal process. And yes, even for card/s that you no longer have but used in the casino, you would still need to verify it. Also, if the photo is cropped or the receipt you provided has an incorrect or unclear reference number, our payments team will decline the document. However, you will be given instructions on how to upload it correctly. Additionally, all payment methods utilized should be confirmed as a license holder obligation. We would like to look into this for you and be able to investigate what is needed. Send us your full name and account email, and we'll look into your case to help you with this matter. Sincerely, Maneki Casino

Response from ManekicasinoJun 23, 2023

Hello, denise sauve Thanks for your feedback. We are sorry to hear that you are having a hard time getting your winnings. We would like to know what happened with your withdrawal. Quite possibly it's related to the verification, which is an essential part of the withdrawal process. You may check for more information here: https://www.manekicasino.com/en/account/documents We are always ready to oversee things deeper, and your situation isn't an exception. Send us your full name and account email, and we'll look into your case to help you with this matter. Sincerely, Maneki Casino

Response from ManekicasinoJun 8, 2023

Hello, Denise Sauve Thanks for your detailed feedback. We are sorry to hear that you have had not the best experience that we tried to provide you. To understand the situation, we are more than willing to look into this, to see what happened and we truly would like to know what exactly wasn't working while you were chatting. Could you please elaborate on this? Please send your full name and email address to this email mailbox - [email protected], and we'll look into it and find out what happened with your withdrawal. Also, as you know, passing the verification is part of the withdrawal process. And yes, even for card/s that you no longer have but used in the casino, you would still need to verify it. Also, if the photo is cropped or the receipt you provided has an incorrect or unclear reference number, our payments team will decline the document. However, you will be given instructions on how to upload it correctly. Additionally, all payment methods utilized should be confirmed as a license holder obligation. We would like to receive your feedback as soon as possible. We are available 24/7. Sincerely, Meneki Casino

Response from ManekicasinoMay 8, 2023

Hello Yvonne, We are so sorry to hear that you have not had the best experience with our casino. I'm happy to offer you some general advice: Keep your wagers in line with your deposits to increase your chances of winning big jackpots and free spin rounds. For instance, if you deposit €50 and bet €10 per spin, you will only have five opportunities (without payouts), which is not ideal for a prolonged gaming session. As you know, gambling is a game of chance with no assurances. Yes, the more you play, the more opportunities you have to win the jackpot, but this is still not guaranteed. Also, I will also make sure to forward your concern to your VIP Manager. At Maneki Casino, we would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know. Sincerely, Maneki Casino