MalaysiaairlinesReviews of malaysiaairlines.com

Horrible Airline. Takes them ages to refund. They really think customers are stupid.

Our family of three flew from Narita to Jakarta via Kuala Lumpur (flight MH71, Airbus A330-900neo) on March 29, 2026, and this was honestly one of the most disappointing experiences we have had with a so-called full-service airline. After this trip, we would seriously avoid flying Malaysia Airlines again. Here is why: First, we did web check-in early, about one day before departure, but there was no option at all to select seats. For a national flag carrier, this is unacceptable. It felt more like dealing with a low-cost airline than a full-service international carrier. Second, the check-in counter on the day of departure only opened about 2.5 hours before the flight. For an international flight, that is simply too late and creates unnecessary stress, especially when the lines are already very long. By the time we finally reached the counter, we were told that our family of three could not be seated together. The ground staff then said that if we wanted seats together, we had to pay around JPY 8,700 per person. That was honestly shocking. Charging a family extra just to sit together on an international flight is something you expect from a budget airline, not from a national carrier that claims to offer full-service standards. Third, after we rushed through immigration and security because of the poor check-in situation, there was an announcement saying the flight might be slightly delayed due to flight crew preparation. That sounded extremely unprofessional. Passengers should not have to hear that operational readiness is still an issue so close to departure. The onboard experience was not any better. The legrooms were poor for both long haul (MH71/A330-900neo) and short haul (MH711/B737-MAX8) flights, the in-flight entertainment was weak, and the overall cabin cleanliness was mediocre at best. Even worse, some seat handles were broken and badly patched with duct tape. On a relatively new A330-900neo, that is frankly embarrassing. A new aircraft means very little if the cabin already looks badly maintained. The food was another low point. The main meal tasted so bad that I could only manage two bites. It was genuinely unpleasant. Management really should taste the meals before serving them to passengers. To make matters worse, the bread was served cold. When I complained, the cabin crew said it was for “safety reasons” and told me to complain to management instead. That explanation made no sense at all. I have flown with many other full-service airlines, and warm bread is completely normal. Saying cold bread is for safety while serving a hot main meal at the same time is just absurd. It sounded more like a lazy excuse than an honest answer. Overall, this flight felt far below the standard of a full-service national airline. Poor seat policy, stressful ground handling, questionable professionalism, disappointing cabin condition, and terrible food — everything about this trip was underwhelming. Malaysia Airlines marketed itself as a premium carrier, but this experience felt much closer to a budget airline, only without the low fares. We will not choose Malaysia Airlines again, and based on this experience, I would strongly advise other families to think twice before booking.

Avoid this airline..They have zero customer service and most of their reviews are negative as well. My flight from Kuala Lumpur to London Heathrow on 27.03.26 was delayed by more than 3 hours due to technical fault and none of the crew members has ever apologized. We have been told that on-board computer is not working and we need to wait in a lobby area for the aircraft replacement. Nobody even said SORRY. All we got is a bottle of water and small pack of peanuts while waiting 3.5 hours. No evening meal was provided on a later flight either.

Horrible! À fuir! Je precise que je voyage regulierement depuis plus de 20 ans et que mon temoignage se base sur 2 voyages avec eux (A/R) Le gros point noir selon moi: Absolument rien à manger hors le plateau repas assez maigre et de qualité moyenne et avec un demi gobelet d une boisson au choix tres limité! Ensuite rien, plus rien pendant de longues heures...pendant le vol une hotesse passe parfois avec un plateau de 1/2 verres d eau! Et absolument rien d'autre. J ai un bebe d' 1 an et aucune hotesse nous a proposé quelque chose, dans toutes les compagnies que jai faites, on nous proposait un pain en + et du fromage, non rien n est prevu. Et n essayez pas de les solliciter en vous deplacant. L emplacement au fond est dedié au personnel, on vous fait comprendre que vous n avez rien à y faire "que voulez vous?""wait" , on pretexte la securité etc. Donc pas possible de se degourdir les jambes. Jai jamais vu ca. Il y a quelques verres de jus d orange et pommes qui trainaient au voyage aller, pas au retour. L accueil parait bon au premier abord en entrant dans l avion mais tres vite il laisse place à beaucoup de froideur, tres peu d empathie, aucune initiative pour faire se sentir à l aise. Rien n'est fait pour vous rendre agreable le voyage. Chaque demande meme la plus simple est traitée comme si vous etiez un casse pieds. Malaysia Airlines semble tirer les couts au maximum entre la nourriture pauvre et des 1/2 gobelets pour vous servir à boire et absolument rien pendant le vol pour faire plaisir à leur comptable. Si on ajoute à ca une offre de divertissement assez pauvre: pas de jeux, ecran tactile ancien, assez peu de films dont l entiere majorité est en anglais peut etre 2/3 films traduits en francais (perso aucun probleme mais il faut le preciser) des casques tellement bidons qu ils font mal aux oreilles, et l un des ecouteurs vous lache avant la fin du vol. On vous vend une offre WIFI gratuit jai trouvé ca formidable, mais ca n a fonctionné que 10 min ensuite "wifi indisponible" ou "wifi disponible mais pas d'internet" et dans mes 2 voyages! Laissez tomber cette compagnie, il y a tres largement mieux surtout à ce tarif! Ou faites vous votre propre idee...

Extra luggage is charged at $32 per kilo in the airport, had to pay $160 for 5 kilos over weight. In cash, as they don’t accept cards. Its impossible to buy extra luggage online starting from 36 hours before the flight. Given that tickets have been bought a day in advance, we had no chance to buy extra luggage online. Absolutely disgusting to set up a high margin revenue stream at the expense of the customers.

If i can give 0 stars I will. On four KUL-LHR flights the staff DID NOT CLEAN THE LAVATORIES. Come on. 13 hours flights with hundreds of people and you NEVER CLEAN TOILETS? Who trained you people? What standards is this? Do u know how filthy it gets!!! Not once, not twice, but 4 flights. Thereafter, I got so sick of the disgusting hygiene of staff and passengers I vowed never to take it again. I would rather take Qatar or Emirates before I set foot on a MAS flight again.

My suitcase got severely damaged and it even arrived delayed. They don't want to pay anything for the delay or rhe damage.

Airline confirmed to me in writing that they didn't provide what I paid extra for but yet refuse to refund. CEO and head of customer service also didn't care.