MalaysiaairlinesReviews of malaysiaairlines.com

Basically, I enjoy flying Malaysia Airlines but where it goes all wrong is where you try to submit a remark or complaint by either email or website. They even sent me a questionnaire asking me for extra comments and when I write that I'm not happy with the fact that they ignore my previous emails and enquiries, they do not even reply to that. If this is Malaysia's pride and best airliner then I will choose another company if I can. Oh, I can tick the box that Trustpilot will send this comment to MAS. Tick tick tick.

Flight canceled 5 weeks prior to departure. Proposal for new tickets at the same price but with a stop 5 additional hours ( London ) , to go and return. No compensation , no response from the commercial service and a call center disastrous ( call waiting line then cut ). I strongly advise to book on this company !

In their latest FB post Malaysia Airlines goes on about home and people/family. Yes the people and places we call home are very different and important to us all. However my pending trip home to New Zealand, originally booked with Malaysia Airlines who I have flown with many times, has become something of a nightmare. My sister has cancer and I was booked to fly home, UK to NZ, on Feb 17th. Since booking the flight doctors have told us that my sisters condition has become worse and she now only has a couple of weeks to live. We contacted Malaysia Airlines to have my ticket moved forward but even though the situation was explained to them they refused to re-booked the ticket without charging an additional and unreasonable fee. It was cheaper to cancel the flight completely and book with another airline! Malaysia Airlines' lack of compassion has been absolutely shocking and blunt and is a true indication of their business culture. So MH don't give us all this rubbish about people and home. You clearly have no true sense of either! The manner in which this issue was dealt with was appalling!!! I will certainly never fly with again and I would suggest that anyone thinking of doing so consider how difficult it will be to deal with them should you find yourself in a situation where urgent travel changes need to be made. I would also suggest that you pay a little bit more and fly with an airline that is more customer focused such as Qantas or Air New Zealand.

We booked tickets from Phuket to Kuala Lumpur to match a flight to Da Nang. A 5 days beforew departure, we got an sms telling us the departure was moved one day earlier (not leaving any reason). I tried every way of contacting the airline, via resvns at malaysiaairlines.com, customer at malaysiaairlines.com, on Facebook and calling the contact center. (Do not call them, the call lasted 19 minutes, and then they just left me with an empty line). We are traveling with small children and spending a night at the airport is not an option. The woman at customer service told me she could do nothing and just stopped talking in the phone.

Bought 4 tickets, one of us unable to travel, decided to keep seat as would rather have the space. Informed airline, On arrival told she was a no show and our seat re-sold. This is immoral, unethical and basically amounts to theft. Complained at the time, was spoken to rudely and laughed at. Made complaint to KL "customer service centre" no response. Business class half empty to add insult to injury. I will NEVER fly with this airline again. 3 of 4 flights boarded and left late. Only brightside is the cabin crew were good and pilots had good take offs and landings. I remain disgusted and very angry.