MalaysiaairlinesReviews of malaysiaairlines.com

Not even sure where to begin. Ok, I have never booked through Kiwi before so it is safe to say that after my not so fortunate recent experience, I will not be using them again to book my flights. Our flight was from Singapore to Siem Reap via KL with Malaysia Airlines. Upon checking in we were advised that we needed to pay for our checked in luggage even though the e-ticket clearly states that we have 20kg allowed per person, and already paid extra when we booked our tickets online. The guy behind the check-in counter of Malaysia airlines said they have been a victim of Kiwi before. He did not explain very well what actually happened but was adamant we pay over $100 per bag and we had 7 bags and disregarded what was written on the e-ticket. I was not going to give up so I rang Kiwi who then asked to speak to the Malaysia Airlines manager. Not sure what the conversation was but nothing changed after that. I then continued to argue with Malaysia Airlines, citing our rights and refusing to pay for our luggage when we already paid for them in the first place. After a very long and tireless argument with Malaysia Airlines, I rang Kiwi once again who then spoke to the manager, this time the Malaysia Airlines manager refused to speak to Kiwi again but gave in eventually. Anyway, it was a palaver at 5am in the morning! To cut a very long story short, we ended up paying for one luggage as opposed to 7. Still not happy and I hope that Kiwi will sort this out! Clearly, Malaysia Airlines has issues with Kiwi.com that need to sort out so that us, the passengers do not have to suffer as a result of their disagreements!

Absolute rubbish. The worst customer service . Kept me on the phone for 2 hours without sorting anything our

Appalling, non-existent Customer Service. On a recent trip from New Zealand to London via Kuala Lumpur, the young lad behind me became ill and vomited all over me and my co-passenger. I was sat in bulk-head seating and since there was no under-seat storage available, my hand gel and antibacterial wipes were stored in the overhead luggage compartments. The seatbelt sign was activated as we had commenced our decent into KL, so I pressed my call button to ask for assistance to clean-up. I might add, this wasn't just a little vomit, the lad had projectile vomited all over me, chunks in my hair, running down my face, all over my blouse, in my lap, down my arms - I was literally sitting in a pool of vomit. The cabin crew were still milling around at this point but ignored my requests for assistance. Many other passengers were wretching at the stench but the cabin crew were obviously keen to not have to deal with a clean-up at the end of their shift and continued to ignore our calls for help. Even after landing, the cabin crew continued to ignore us and I exited the aircraft still covered in a strangers vomt. No one offered any assistance and I was forced to continue on with my travel for the next 21 hours in disgusting clothing, covered in vomit. No showers were offered, no damp cloths, nothing. The flight crew ignored me completely, even when exiting the aircraft and explaining they would need to completely remove the seating and window shades (yup, vomit running inside the window shades and all over the back of my seat and into the monitor, remote and magazine pocket), they simply shrugged their shoulders. Worse still, my return flight from the UK to NZ had be in the same seat and now the monitor (stowed in the armrest in bulkhead seating) will not raise and lock into place. Again, I attempted to have this addressed for a 13.5 hour flight and was ignored. Spare seating was available but I was only offered a centre seat at the back of the aircraft which I couldn't accept due to a back condition which requires me to stand and walk frequently. While I cannot blame Malaysian Airlines for a young lad vomiting on me, the care an attention of the flight crew after this event and also later flights was non existent. Multiple attempts to contact Customer Service have had no response. This has been the last time I will travel with Malaysian Airlines, disgusting.....simply disgusting. I pity the poor person sat in my seat after me as I can pretty much guarantee they didn't 'deep clean' the area - the risk for cross-contamination was extreme and the stench was absolutely foul!

Malaysia airlines cancelled my flight and put me on a different one two days later. This caused significant disruption to my plans and I lost out on two days of hotel and car hire costs at my destination, as well as having to cancel business plans. I received no compensation, no offer of upgrades, not even an apology. They expected me to spend two nights airside trapped in KL Airport. Their customer service is the worst I have ever experienced. They took a week to respond to my email, and then sent generic information with no response to my specific questions. The people at the call centre are clueless and say they don't have the authority to do anything. Will never use this airline again.

We had return flights booked with MA from London to Penang via KL. 4 flights in total each once delayed but the 1st flight from LHR to KL was delayed by 11 hours, no explanation as to why other then the inbound flight had been delayed. A further 3 hour delay on our return flight from KL to LHR and each leg to and from PEN was delayed by approx 1.5 hours it was such a joke, i would never book this airline again. Only booked ironically as journey time from London to Pen was shortest compared to other airlines I know better next time.

AWFUL AWFUL AIRLINE. TERRRIBLE CUSTOMER SERVICE. AVOID AT ALL COSTS.

Booked a flight (25th Feb KL to London) that flew for a couple of hours and had to return to KL after they found out that it had been overloaded with fuel! And rebooked on a different flight the next day. 11 months for a response to a complaint which was a template response. No compensation for lost pay or inconvenience. The consistent shoddy customer response reviews are accurate. I won't be using them again.

They NEVER respond to any complaint - in our case missed connections and lost baggage. They don't care