MalaysiaairlinesReviews of malaysiaairlines.com

The world's worst airline. If them managing to lose an airplane whilst it was mid-flight wasn't enough to put you off, then hopefully this review will. Malaysia Airlines overbooked our return flight back from KUL to LHR - we arrived to the airport a good two hours before the flight was due to depart, but were told it was overbooked and we were not permitted on (along with around 25 others) as we had not checked in online in advance. Having just come from Laos/Cambodia, we did not have the internet to do so. As a result, 25 of us were bumped on to the next flight, 12 hours later (consequently causing another 25 or so passengers from that flight to be told they were 'overbooked') and so on. Apparently, this is a practice Malaysia Airlines commonly do in order to ensure full flights and profit maximisation. Interestingly, it is only flights going back to Europe from SE Asia which are impacted, as customers have less protection there. We received NOTHING from the airline, despite it being entirely within their control. We also later found we were not protected by EU/UK regulations as we were out of EU airspace. The flights both ways were packed, check-in staff are rude and unfriendly and the air-stewardesses seem overworked and are grumpy, and irritated by the slightest thing. At one point, I asked for some more water and the stewardess looked as if she were about to implode. Having returned to the UK and sending over 20 emails, the most I could get back from them was a flight voucher for around £100pp which expired in four months time. It goes without saying, I will never fly with them again.

My trip with Malaysian Airline MH 705 started really bad it all began at drop off counter. My flight was from Manila to Oslo connecting flight in Kuala Lumpur and when i handle over my Passport (Swedish) i was asked for my ticket to Sweden. I answer that I'm not going Sweden I work and live in Norway. Then the person behind desk reply ...then u have to show your working permit in Norway. I say i don't need to show this and have never ever done this in all years I've been flying to Oslo from foreign countries that is not in EU. Then i told her that first Schengen country will be Netherlands and that i can move freely inside EU. She insisted that i need to show working permit or ticket from Oslo to Sweden. Tehn i ask her if she know where Sweden and Norway is located? She didn't know. I told her i can take the car to pass the boarder or even ferry if i want to and that Norway is a part of Schengen and its placed in Scandinavia north on the map. She still wouldn't give me my boarding pass and my patience was running out now and the que was getting longer behind me (business class only one counter) Then i told her to call the supervisor i was really tired now on her no knowledge about EU/ESS. The supervisor came up and i got the same answer from her.....My god this is crazy i was think for myself...I'm stranded in Manila because of the staff don't know better. Now i have been arguing about this issue for 30 min and now i told the Supervisor to call her boss which she did. After 35 min i got clearance to get my boarding pass. How the heck can personal handling passenger at Malaysian Airlines not know better? This never ever happened to me before with other airlines when i fly from Manila or other countries (flying Manila 3 times a year) But its Malaysian Airlines fault not the person behind counter that should take the blame and the inconvenience i had at the counter.....time to improve Malaysian Airlines!!!!! Read and learn about the free movement in Schengen/EU!!

Terrible experience, booked in advance to come home from my first trip overseas. flight was delayed and I got numerous messages saying they had changed my flight. Then in Bangkok no one could tell me how they were getting me home and I was told i will have to stay in Kuala Lumpur overnight and when I asked if I was supposed to pay for this extra expense was told “yes you can complain” and that the attendants there might be able to help me. All I’m thinking is “hang on aren’t you all the one company” Moving forward they flew me to Kuala Lumpur and when I got there I went straight to the transfer counter so I could work out how they were getting me home. I asked “will my bags be okay well we organise this” and was told they have someone taking them to the baggage hold. I had already booked a non refundable hotel (because it was so last minute) and then was handed vouchers for transfers and hotel room, when asking why I wasn’t told this before they all looked at one another like this was common people being given the incorrect information. Things were starting to turn around though and I was happy with the new flight structure. So I left to go get my bags. The next disappointment- baggage claim! I waited 45 minutes to be told they don’t actually have my bags and when asked why when the girl upstairs was on the phone why did she tell me they had my bag aside I was told “they shouldn’t have said that” again no communication and throwing other departments under the bus that run under the same company name. After FINALLY getting my bags which had been left by the conveyor belt i was told to go to where the transfer cars were and NOT told that because at this point it was 2:00am the transfers weren’t available, again waited where I was told. I finally made it to the hotel at 3am frustration was high and I was exhausted. I wouldn’t NEVER recommend Malaysia airlines to anyone and would NEVER fly with the company again. I work in customer service and if the person that is running this company think this is what you offer you are kidding yourself and have a long way to go to build a reputable company.

I board MA on 29, i tried to booked on website online, my internet speed is very good but website seem running on shared server, it was very slow, also your application is worst where no information how to book realtime. please hire some good web developer.

I flew with them years ago and found them good.. I have booked a one way flight from London to Auckland and want (cost me £450). Called to find out how much it is to add ONLY 10kg of baggage. Got a quote of £516!!! Surely a mistake?? Nope.. 3 phone calls later.. it is definitely £516. Trying to cancel ticket

i took flight QR5017 on 19/07 at 7.30pm and flight delayed , we reached penang 8.45 , i need to transit flight from penang to Doha by qatar airway. Due to delay, qatar not allowed me to boarding, MAS arrange another flight and travel me to KLIA again and said we could boarding the flight 11pm to Doha, and mentioned crew staff will stand by at gate and give us boarding pass, unfortunately when i reached KLIA again ,i cant see no one in front of my gate , and i need to go around few different counter to ask my situation. i really upset and stress on that time, and the end i go to MAS ticketing counter and they said MAS arrange Emirates flight for me to go back to Birmingham, but i need to wait till 2am in the morning. it means i missed very important appointment because flight delayed. the worst things is my luggage was not travel with me, when i reached birmingham , i been waiting half an hour for my luggage . the crew staff told me my luggage still in KL, all my stuff is in my luggage, what could i said? i really disappointed with MAS service , due to flight delayed and i spend 25 hours for travelling my journey ，somemore i am vegetarian, and i could not get meal during flight in Emirates as it need to book in advance, and i am still dont know where is my luggage now…

The web check-in site and the app do not work, yet they insist on you printing your own boarding passes. I also couldn't book a seat reservation in advance because of an error on their end. Because of these issues I was forced to spend £30 on two phone calls to customer service, I had to call twice because the first person I spoke to didn't have a clue what they were doing. To add insult to injury, once we checked our bags at the airport they printed out boarding passes for us at the gate, despite telling us to print our own, completely wasting my time and money and causing a great deal of stress and inconvenience which was all for nothing.

Very simple reason why I won't fly MAS again: they unnecessarily split myself and my wife up into different seats in different rows. First and last time.