MalaysiaairlinesReviews of malaysiaairlines.com

If I could give 0, I would have given it. As their customer service is one of the worst I have ever came across, I have rescheduled my flight paying nearly $500 where they charged me price difference and admin fees which was ok now when I’m rescheduling again where the ticket price is way cheaper than what I have paid for then they’re asking another $300 for as admin fees and no refund of any price difference. Well when this one was raised they brushed off and arrogantly responded that either I pay or travel. Which was very shocked, they told me that one the manager will call me to resolve this matter and after 10 hours of wait never got any call or email from customer support!! Never again!!

They delayed my flight for random reason and my friends also faced the same issues with different flight. If you are travelling for emergency, don’t book malaysian airlines. It is going to check your patience anyways. Good luck, really disappointing and worried that I am unable to give 0 rating.

Great dissapointment with my experience with Malaysian Airlines on June 14. We arrived at the airport in Bangkok with plenty of time and we were NOT allowed to board our flight due to some supposedly missing documentation that we actually provided. So, we were denied boarding and we were NOT allowed to get a refund for the flights and incredibly also got charged for the UPGRADES that I paid. This is such a poor example of the customer service of this ariline that I will spread the poor service thru all the reviews in social media. What a horrible experience with your customer service.

I booked tickets for the whole family from Australia to India. Flights were cancelled just days before the travel and forced to take layoffs over 30hours at Kuala Lumpur. No apologies, no compensation or accommodation. Just hate it! Be warned everyone

One of the worst airline that I ever had experience in my life, they just reschedule one of my connecting flight, but won't to refund it, and when I asked for reschedule, they asked me again to pay almost worth to buy a new ticket even the ticket schedule I pick was lower than actually I paid before.

I flew from Sandakan to KUL on April 17th. Baggage was damaged on arrival. I filled out damage report. I have the PIR. Was told I would get a reply within 5 working days. I have contacted them by email - no reply. Still haven't got an answer. Absolutey disgusting customer service. They simply don't care about their reputation or passengers. Highly recommend NOT flying with them.

On flight 07/July from Bali to Kuala Lumpur MH0852 myself and my mother received a vegetarian meal that we shared together while my partner had Fish. We both caught and was diagnosed a few hours later after severe stomach pains throwing up and diarrhoea. Testing positive to E.COLI & NOROVIRUS +VE well I’m Malaysian airlines tell me to wait patiently for 7 to 10 days for someone to get in contact with us. Meanwhile we’ve been rushed to hospital twice. I spent over $10,000 in fees. Flights have been cancelled and accommodation and other countries our holiday holidays been completely ruined.

Both my wife's and my TV screens weren't working for a 13.5 hour flight between KL and London. I raised a complaint, and the best they offered (after chasing many times) was a small number of loyalty points. These are worthless to me as this was my first and only time flying Malaysian Airlines. Terrible service, which is very ironic as they repeated "enjoy our famous hospitality!" about 5 times during the flight over the intercom.