MalaysiaairlinesReviews of malaysiaairlines.com

7 months on from cancelled flights and this company still refuses to give refund.

Worst customer service, worst refund policy and the worst flight.

Absolutely garbage airline, all you do is scam people out of their money. MAVCOM shame on you, you protect this thieves; we should legalise theft then.

Never never book with this company!!! I booked 2 seats a week ago to fly in January, we were flying from Kuala Lumper to Perth. 2 days later the flights were cancelled. I called 4 times and they pretend they can’t hear you and put the phone down!!! I finally got through and they keep you waiting apparently to speak to someone to authorise a refund then they say they will call you back and no one calls. This is a dreadful company I am seeking legal advice as they cannot do this to me or anyone else anymore!!! You ask their name and they say Will!!! I don’t understand how they think it’s acceptable for me to book a week ago, cancel and not give me a full refund.

I have $1200 worth of flights booked with MA through a travel agent Luxury Escapes. I have been denied a refund again and again even though MA changed/cancelled flights multiple times. This isn’t a pity party but I will not be able to travel again in the future as I am becoming a carer for my father who has a tumour on his spinal cord and is losing his ability to walk. This holiday was my last chance at getting away. Very disappointed in MA..

Shocking and disgusting behaviour by the staff to keep hold of customer refunds. I was just on the phone to a man who told me their refund team was a seperate team and put me on hold to "send them an email" only to ring again the following day to find out he had lied and faked sending it to get me off the phone. I then spoke to another man who accused me of lying and said he didn't believe me. They are currently 'evaluating' if I deserve a refund even though it was a flight that THEY cancelled. Do not ever ever ever fly with this company.

REFUND YOUR CUSTOMERS NOT GIVE THEM A USELESS CREDIT VOUCHER! Do the right thing and show some respect to your customers! And stop pushing customers back to a TRAVEL AGENT when you still have our money!‬ Horrible customer relations and no thought of a customers needs whatsoever! Disgusting!

Our flights were cancelled in April due to border closures/covid (Australia to Thailand return). We’re now 5 months down the track & we still haven’t received 1 cent of our promised refund. When we contact MA via phone or social media, we’re given no information in relation to where our refund is. Their continuous “contact your agent” is extremely rude & frustrating, as the airline isn’t contacting our agent either. We’ve been very patient, but enough is enough. And if the airline is reading this, they may also want to check staff members mocking people on social media. The airline is doing enough damage to itself without staff causing more issues. Do these staff members realise the damage they’re causing & ultimately could result in lack of work/job losses? I will never use this airline again & I will warn people about using their service. Their complete disregard for the customer is disgraceful.