MalaysiaairlinesReviews of malaysiaairlines.com

Booked some flights with this airline for an up-and-coming trip to Bali in May. They cancelled the flights (thankfully with 4 weeks notice, I see from the reviews not everyone has had that benefit). The 3rd party we booked with, who I will review separately, asked if we wanted refund or to try rearrange the dates, as per their terms and conditions. Malaysia didn't have flights that worked with our tour that we have booked, and to be frank, didn't want to risk being cancelled again anyway, so asked for the refund. I have been in touch with both the airline and the booking company who are both in the chocolate-teapot territory. Malaysia airline, however, have been particularly incompetent, to the extent that they said my flights were non-refundable and were patronising in their delivery. I pointed out that in the terms and conditions, that if the airline cancelled our flights or even changed them, we were valid in requesting a refund, and I sent the screenshot proving what I was saying. The person I have been communicating with for the last two weeks has now said its not their problem and have passed onto their sales team to handle, without giving me their contact details or any time frame of the refund. So far its been two and a half weeks, and they still have a significant amount of my money. Zero apology or recognition of what position this puts people in. £1500 is no small amount for them to just not return.

the call centre is dead man call centre .. even waiting for more than 20 min and nobody will answer you

Not much to say. The service is a complete nightmare.

Phenomenal incompetence in the Call Centre. Spent the best part of a day, on and off trying to get through. Calls of 10, 20, 30, 40 minutes get cut off without any response. I wasn't requesting a refund as I had to cancel Heathrow to Sydney via Kuala Lumpur due to Covid - simply a confirmation of my cancellation. Eventually received totally inaccurate email (date wrong and omitted 2nd leg of flight) Incredibly incompetent and frustrating!

Cancelled my flight from London to Perth 2 weeks before. Alternative flights were on vastly different days with ridiculously long stop overs. Refunds are not automatic - you have to call a 'global call centre' which is a painful, mind-numbing experience with multiple hang-ups and unhelpful staff when you finally get through. Use only as a last resort only.

I don't know how many hours I have wasted dealing with Malaysia Airlines. Malaysia Airlines cancelled our flight, and any normal airline gives you a refund as it's their fault, but we never got a refund or anything else. They promised a voucher or rebooking instead but I never got a reply how to do it, it doesn't matter how many times you ask. They just tell you if the voucher (which I never got) expires, the money is gone! If you try to manage your booking online, nothing ever works. They are just stealing our money without any scruples. It is very very hard to reach the customer service (surely delibaretely) and if you get a reply it's always useless, so as they haven't even read what you wrote. There are many bad customer services out there, but Malaysia Airlines is surely the worst of all. So if you don't want any troubles, stay away of Malaysia Airlines.

Due to call centre agent error I have two open tickets rebooked on the same flights (same date and time). Shocking that the agent decided to book a seat without my consent and did not inform me. I only found out by chance through enquiring about the status of the open ticket. I have tried ringing them but these two things keep happening. a) I get cut off after waiting on hold without speaking to an agent. This usually happens between 8-10mins into the call b) I manage to speak to an agent who puts me on hold then hangs up on me. This is extremely frustrating as by now I have invested up to an hour of time only to know that I have to start the whole process again. I rang them 8 times yesterday and spent several hours but I never got anywhere. Why are they resorting to hanging up? So unprofessional and heartbreaking to see a national airline treating its customers so badly. Bottom line: Be aware that if you decide to go with MAS and have to use their call centre there is a good chance that issues don't get resolved and money is lost. Or equally as bad, you end up on the phone for hours over days trying to stressfully get your issues resolved but with little signs of hope.

This may seem a piffling complaint but it really annoyed me. I was on a 14 hour flight from Malaysia to London and keen to watch some films. I am hard of hearing (made especially worse by the engine noise) and therefore require subtitles. But trying to find which films offered these was a complete nightmare. The only way was to click 'Play' but I then had to put up with about 2 minutes of adverts before the film started and I could see if there were subtitles or not. Most did not have them so I must have watched those same ads about 30 times over while I searched for a film. On some films there were subtitles but in Chinese! I subscribe to both Netflix & Amazon Prime and everything has subtitles so why not on in-flight entertainment. It only needs a line on the preview page to say Yes or No and what languages they are in.