MalaysiaairlinesReviews of malaysiaairlines.com

Disrespectful customer service that had no training and a terrible attitude, no flexibility, no focus on customers. A few days after buying I preferred to cancel, pay the penalty, than traveling with them. They could had waved the penalty, but sure they did not do it. The customer service dont understand simple requests, cannot help with alternatives, dont understand about their policies, have no idea of what redemption means, you ask one thing they answer something completely disconnected. They can only ask for more money and are proud of not offering flexibility that in fact they can do.

Honestly I wouldn’t even give a one star. The crew members were so mean and distrustful at times. I didn’t enjoy the food and neither the hospitality. I was feeling sick and I asked the crew to give some kind of citrus fruit or even a lemon. The crew sent me away with such a disgust face. I have been in flights with less facilities than this one, but never been treated this way. CEO of Malaysian airlines, please look for staff that are not racist.

I am writing this to highlight the completely unacceptable handling of my mishandled baggage claim by Malaysia Airlines. This matter began on 3 July 2026, and to date I have received 12 separate emails from your customer relations team – every single one apologising for delays, promising to “escalate”, “prioritise” and “expedite” my agreed £60 compensation payment, yet still no money has reached me. The latest email today (10 August 2026) is exactly the same as all the others: vague assurances that my case is “urgent” and “being worked on”, but no firm payment date, no confirmation of when funds will be sent, and no real explanation for why a simple agreed payment has taken more than 5 weeks to process. It is deeply frustrating that after accepting liability and agreeing the compensation amount, your team can send endless apologies but cannot complete the actual payment. This is not about the £60 – it is about basic competence, keeping your word, and treating customers with respect. Every email feels like a stalling tactic, and it is clear no one is taking real accountability to resolve this. I have been patient, but after 12 empty responses and weeks of waiting, I am now forced to take this further via official complaint channels. I truly hope Malaysia Airlines will step up and pay what is owed, rather than forcing customers to escalate every single small matter to get a result.

Went business class Food would be better in a prison They just don't care Over priced no service Saigon to kl

I recently travelled to Thailand from Malé via Malaysian Airlines, and it was not a pleasant experience. All 4 of the flights I took were Boeing 737s. The seats were ok, nothing special but they need you to bring your own device for inflight entertainment and I found the WiFi service unsatisfactory. The food was nothing special and overall the flights were very dull. I wouldn’t prefer to travel in this airline ever again, nor would I recommend it to anyone. Felt better traveling in low cost budget airlines tbh.

I flew from Auckland to London via KL with three suitcases. I only had two booked but MA charged me £1500 for the additional suitcase and then lost it en route. It was finally delivered a few days after my return however when I complained they eventually replied with a most unpleasant officious letter saying I couldn’t claim for any compensation and didn’t even offer the gesture of tier points. I will never fly with this airline again. The planes were dated, the food nothing special, and although some of the cabin crew looked pleasant enough, my stewardess was very bad tempered and severe.

Flew Business class terrible food and services worst business class experience Save your money and fly another airline

The plane was 2 hours late departing because it was waiting for some people. The thing is, they knew we were going to be late but didn’t communicate that before we boarded. I find it really shitty to trick people like this. We had to run because our previous flight was late, only to end up waiting 2 hours on a plane which was hot.