MalaysiaairlinesReviews of malaysiaairlines.com

The flights to and from Sydney were good but Malaysian Airlines customer services are appalling. Our flight delay at Sydney was purely down to boarding delay (lack of check-in staff) and again we experienced further delay at Kuala Lumpur on our return to London. This company just don’t respond to email correspondence and obviously don’t want to retain their customers.

The airlines hasn't provided the refund yet! Its been over 2 months now. Have been calling them every week to follow up, No communication or whatsoever from their end.

BOOKING EXPERIENCE: I had a flight itinerary booked from BOM-KUL-BOM. While booking the ticket, I usually opt for MHInsure option (trust me, it is useful... it has saved me some ER costs when in a foreign country). In this flight, there was some error while booking for insurance. So I mailed them asking how can I avail this option (around 48+ hours before my journey). I got the reply 5 days after the return journey was completed. LOYALTY PROGRAM: It is completely worthless and they almost never update the Enrich points or whatever they are called. Emails/messages for claiming missing points are almost never answered. Don't bother with this. IN-FLIGHT EXPERIENCE: Mediocre food at best. Dirty lavatories. Congested seats. OVERALL VALUE-FOR-MONEY: Extremely expensive pricing (especially after Covid). Looks like the airline is desperately trying to recover the lost business, but without providing any significant/memorable value to the customer. In short, their in-flight Safety Instruction video claims "experience" Malaysian hospitality. But what you get more of instead, is the typical Malaysian lethargy in service and attitude.

I booked a Qatar flight which was ran by Malaysia Airlines from KL to Madrid with a 2 plus hours stop in Doha. Flight from KL was delayed for 2 hours and once in Doha Qatar didn't want to take responsibility and they advised me to go to Malaysia Airlines hq at DOH. They are useless. I have been waiting for a connecting flight to Madrid for over 3 hours and they cannot find one. I showed them that I have another flight from Madrid to El Salvador tomorrow and I would likely miss that flight. They basically said it is not their problem. From now on I will book directly from airlines' websites that use chat for customer service to at least have proof in case of any eventuality.

Not even flown yet byt 5 calls and 3.5 hours and counting due they taking my money for seat allocations not showing. Call dropped four times last time an hour in. Comical customer service. The worst of any airline I have used and I have used many in all continents.

flying with them is a joke, expensive and poor customer relations. In flight services same as AA

Website is a joke; broken links, services page unusable, back button doesn't work; extra luggage cost ridiculous, airport half closed still, poor service, overpriced flights, can't use points to upgrade ... apart from that, great! Last time I'll ever fly with them.

I've not flown yet and already a nightmare. We are two disabled passengers and I'm my wife's carer. We booked LHR-DPS on Etihad website so last leg out and first leg on return with these ******s! I called to bookvand pay seats but their system was down,the lady told me she would call back tomorrow.She lied. I called again 11th Feb 2023 and a message 'if you wait more than 10 minutes all new booking fees will not be charged'.First call cut off after 19 minutes,2nd call the lady said I had to pay.I tried to explain the automated message but no joy.I asked to speak to a manager and was put on hold.After 45 minutes an automated questionnaire was given and then I was cut off again!! I filled out a complaint online on the 11th Feb it is now 15th March with no resolution from them just seem to be ignoring me now.Infly next week!! I have taken photos of all e mails. Nor is who I am dealing with.