MalaysiaairlinesReviews of malaysiaairlines.com

I am writing to express my utmost disappointment in the quality of service provided by Malaysia Airlines, an airline I have frequently patronized in the past. Regrettably, my recent experiences have led me to conclude that the airline has regressed significantly, to the extent that I consider it the worst airline I have ever traveled with. My long-standing association with Malaysia Airlines has been marred by a series of distressing incidents since the onset of the covid pandemic. The concerns raised below encapsulate a range of issues, each of which further erodes my confidence in the airline's ability to deliver on its promises. Pricing Inaccuracy: It has come to my attention that Malaysia Airlines' website and mobile app consistently display inaccurate pricing for various services. This not only raises questions about the airline's transparency but also creates an environment that appears designed to deceive customers and extract more funds from them. Customer Service Responsiveness: My attempts to seek clarification and resolution through email channels have proven futile, as I have received no response from the customer service team. This lack of responsiveness not only violates basic customer service standards but also leaves me feeling utterly disregarded. Unprofessional Call Center Service: In contrast to the silent email responses, my interactions with the call center agents have been far from satisfactory. The unprofessional and unhelpful conduct exhibited during these exchanges only compounds my concerns. Questionable Pricing Practices: My suspicion that the airline is deliberately misleading customers deepens as I observe irregularities in the pricing display of additional services. It is disheartening to consider that Malaysia Airlines may be engaging in practices aimed at siphoning more money from passengers. Functional Website Issues: The functionality of the company website is fraught with issues, further exacerbating the overall negative experience. Navigating the site has become an arduous task, detracting from the convenience one should expect. Deteriorating Meal Quality: The quality of in-flight meal replacements has reached a level I can only describe as abysmal. The deterioration in food quality reflects poorly on the airline and its commitment to passenger satisfaction. For those traveling passengers, please expect dry bread, aged apple and peanuts to be served instead of hot meals. Subpar Flight Attendant Service: My experience with flight attendants has left much to be desired, particularly in relation to the distribution of basic amenities such as blankets and headphones. Such lapses in service standards are inexcusable. I humbly request that Malaysia Airlines thoroughly investigate these concerns, rectify the issues identified, and take concrete steps to restore its commitment to passenger satisfaction and transparency.

I booked a hotel and flight package from KL to Phnom Penh and when I arrived in Phnom Penh the hotel was closed for renovation. Nobody from MH contacted me to inform me that the hotel was closed. And worse, they automatically booked me in a backpackers hostel! I paid for a 4 star hotel!! What an absolute JOKE. Avoid this company like the plague

We are a family of 5 flying from Kuala Lumpur to London. Cannot check in online as apparently my documents need to be verified so have to check in at the airport. Decided it would be wise to purchase seats so we can all sit together. It shows no seats available for purchase even though flight is 4 days away. Spoke to customer service who said you'll just have to wait until check in at the desk. We all know there will be no seats together by then!!! I'm happy to pay for the seats together but they said they can't help! Splitting families up even when we are trying to purchase seats! Disgraceful! NEVER AGAIN!

Malaysian Airlines – Irresponsible Airline – Terrible Customer Service – Does not care – Bad experience - Stay Away! On the 10th Sept 2023, I and my wife is going to return to Australia from Medan, Indonesia. We check in Kualanamu Airport, producing our flight booking reference: 6JMMSH and 6Q3LSE. Initially I and my wife are on the same booking number:6JMMSH, but due to death in our family my wife have to travel a couple days earlier to be able to attend the funeral. So my wife have to pay penalty for change of date of travel to Indonesia and she was given another booking reference: 6Q3LSE. During the change of date the Malaysian Customer support assured us that our date of return to Australia from Medan will be the same / no change, that is on the 10th Sept 2023. But when we check in to the Malaysian Airlines counter, the staff told us that they can not find our name in their system, therefore they will not check us in. We protest and produce the print out (hard copy) of our booking 6JMMSH and 6Q3LSE. They took the copy and check their system again. And again they told us tha they can not find our names and bookings in their system. I can not believe this. Here we are, producing the hardcopy of our bookings, and payments and they said they can not find our in their system. We told them to look hard and find out from their bosses. But the staff (manager) said they are sorry they can not help us. Then they refer us to their higher bosses in Kualanamu Airport, and this boss said the same thing that they can not help us. They told us to ring Malaysian Airlines ourself. We are so depressed and so disappointed. It never happened to us before that when we have the tickets / but we can not fly due to the error in their system. In the airport we do not have the Malaysian Airlines number, we do not have the contact number, and we should not have to do all of this, the Malaysian check in staff should find out all about this. I tried to ring my daughter in Australia by whatsapp and managed to find her. I told her the problem and send her the bookings reference number of our flight. She looks into the Malaysian Airlines website and put in our flight number. And YES, our names are there to fly on that date which is the 10th Sept 2023. She sent this information to our phones and we showed this to Malaysian Airlines staff. Yet they still said that they can not find our names in the system. We are so mad and disappointed. The thinking that we may missed the flight is frightened us. Yet the Malaysian Airlines staff at Kualanamu keep saying they can not help us. We ring our daughter in Australia asking her to ring Malaysian Airlines Customer Support. In the mean time we are the only two persons left in the counter, because everyone else already boarding. After a long wait finally my daughter get in contact with the Customer support which said they will look in the sytem and investigate. Another long wait, and the Aeroplane take off time is getting closer. We are so depressed and thinking about the potential losses of money if we can not get the flight. My daughter from Australia tried to speak the Malaysian Airlines staff to explain what they find out from Malaysian airlines website, but the staff said they cannot hear my daughter. After a while, while we are thinking about what to do with this situation, the Malaysian Airlines staff told us that now they find our names in the system!!!!!And that now we can check in!!!!!!! As soon as we got our boarding pass then we run to get to the aeroplane!!!! What a poor system.!!!! What a very unhelpful staff!!!!Uncaring Airlines!!!!!. I do not recommended this Airlines!!!!! Unfortunately I already have another prebook flight with Malaysian Airlines…what a pain! I have reported this complains and recorded under case GTS02792-09/2023, but until today I have not received the responses.

We are not happy we have a lost suitcase and are only in Singapore for 2 more days before we move into Bali no one is helping us and my family member has no clothes or toiletries we need urgent assistance and are not getting this

I am flying with them next week from London to KL and i need to talk to them as the website links do not work. For 3 weeks i have been trying every day to talk to them, if they do eventually answer the phone they put you on hold for 30 minutes til the line goes dead. They have removed the email contact so you have to fill in a form which also doesn't work. This airline has made itself uncontactable and they do not care.. i will NEVER use them again

I recommend not to use this company as you cannot contact them. I have been on the phone, totally, for over 3 hours, no response and the phone cuts off. You have been warned.

This is an airlines that doesn’t care about its customers. Sat my family of five many rows apart in three different places on a long haul flight and would make no effort to fix the issue on checkin. We had checked in online on the dot and there were no seating alternatives available, as seems normal on this airline. We arrived at checkin 4 hrs before departure and staff were a brick wall. No interest in helping at all. If you expect any level of service, better to choose an alternative when there is one.