MalaysiaairlinesReviews of malaysiaairlines.com

absolutely unfriendly cabin crew, technology that doesn't work, poor cleaning of the cabin, burnt food, bad drinks. And that on a 14 hour flight!

The flights are ok with them, but the website is a shame. I would have expected at least something functional from a big company like them, but it's just trash on every aspect : horrible interface, frustrating waiting time for EVERYTHING, and even tough I've spent HOURS on their website I've never been able to do any action on it, not even the check in !!!

My past 3 flights with this service have been delayed. While i understand this happens at times with flight services, literally, EVERY ONE? i wouldn’t recommend it tbh. Please pick something better if you have the chance.

i have spent over an hour trying to contact this airline to book a return flight to Bangkok as a new booking to be told my call is important, all our agents are currently busy, we are committed to delivering exceptional customer service , then answer my call after being on hold in excess of 20 minutes each time, the lack of customer care is appalling, sadly this appears normal now with All airlines, it's a sad reflection of the age we live in, almost impossible to book,

No one answers the phone in the UK.. despite the recorded messages saying "we are committed to providing an exceptional customer service experience"

This is my first ever review...they are beyond terrible. 3 different Customer Service Agents hungup on me when I asked to speak to a Manager. They charged me £178.50 for a 5KG bag from London to Bali. 5KG! That's less than the weight of a laptop, completely insane and refused to give me a refund. When asked the cost of a 15KG bag which is the standard, I was quoted with a £470 price tag by their Agent. I know airlines hike up prices, but that is astronomical. The service was terrible, the worst I've ever experienced. Slow, uneducated, rude, hanging up on me. If you take one thing from this review, spend the money on a better airline provider. Don't make the mistake I did. I'll be taking 1 pair of shorts for a month long trip as a result.

UPDATE. Finally! After 6 weeks, lots of calls to Malaysia, masses of emails because I was lucky enough to know their customer service email address, I received back MY money. Pretty awful experience tbh and I'm not sure I would fly internationally with Malaysia Airlines again. What a contrast with, say, Cathay Pacific whose customer services are excellent. Malaysia Customer Services emails: daphneefascendra.gunasekaran AT malaysiaairlines DOT com khalisanajihaa.muhamadhalmi AT malaysiaairlines DOT com customer AT malaysiaairlines DOT com >>> I used to quite enjoy flying with MH but they are sinking into a dreadful company. I had to cancel a flight and was due a large refund, which they say they processed, but it's missing. Trying to get hold of them is almost impossible. Customer Services never answer the phone, nor do they answer emails or online submissions.

Never book with this airline. More than 2 yrs ago I booked a flight through Gotogate - The flight was cancelled by the airline and they have not provided a refund. I have contacted them may times and each time I have been blocked by them saying they were investigating and they would reply within 48hrs. They keep saying I must go through Gotogate. Gotogate say it is the airlines responsibility. Not once have they phoned me back despite saying they would. Now they are saying I can have the taxes for the flight but not the airfare. How can I be liable for a flight that was cancelled by the airline? I think Malaysia airlines are not to be trusted and are not supportive of their customers although they are very ready to take your money. Please boycott them